Reviews (7,071)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

June 26, 2023

John B was very helpful in getting our reviews sorted out. Would recommend to app to others who are looking for an intuitive review platform.

Dermasport
United States
About 1 month using the app
Edited July 2, 2021

Love this app somewhat easy to set up Sheen helped me customize my stars and review look Which I found very Helpful. I recommend this review app. Although I do wish that they can bring the monthly orders up on a free plan instead of 50. Something that I would change is maybe consider bring the $20 plan to $9 so its affordable for once we pass the 50 free order limit thanks. Great customer Service.

Ampletyxo
United States
About 1 month using the app
Edited October 22, 2023

I dealt with the best advisor called Warly. He dealt with my query straight away, had it sorted in a matter of minutes and came back to make sure exactly what I was looking for.

Brilliant service!!

Tracy, Dublin

White Heather home
Ireland
About 1 month using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

September 2, 2022

Rhenant was a great help with customer service. We just started using Yotpo and are excited to see its capabilities.

Artemis Design Co.
United States
About 1 month using the app
May 7, 2019

The app is working as intended and when I needed help moving from one platform to another, the support team were amazing! Most recommended.

Floby Överskottslager
Sweden
About 1 month using the app
Yotpo replied May 12, 2019

Thanks so much for your feedback Floby Överskottslager, we are so glad you are enjoying Yotpo!

November 23, 2023

John was incredible in helping me setting up my account! Many thanks!

Goodr Brasil
Brazil
About 1 month using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

June 17, 2018

Great App. Very easy to use!! Highly recommended

https://www.kinkytoy.shop
https://www.kinkytoy.store

Kinkytoy Shop
Canada
About 1 month using the app
August 17, 2023

John B was helpful when we needed to downgrade our account. Only reason for this change is because our store is closing. I was able to easily dowload the file of all reviews prior to doing so.

Wagtopia
United States
Almost 3 years using the app
December 10, 2019

Amazing tech Support with Yotpo! Ruel went above and beyond in helping me. I am excited to use this app!

Alkaline for Life
United States
About 1 month using the app
January 19, 2021

I use this app to collect reviews for my e-commerce website. It's great advantage that this app can be used for free without limitation of period.
But in terms of arrangement, it has some problems. For example, the review writing form can't be arranged. And it's not so easy to add review and stars to your website. You have to arrange code thought the instructions are not perfect.
But you don't need to worry about that. The support teams of YOTPO will support you as same as they resolve my problems in a few days. If you won't feel bother to ask them to fix problems, this app will help your website.
Thank you support team.

Manda Koso SG
Singapore
Almost 3 years using the app
Yotpo replied January 26, 2021

Thank you for taking the time to leave a review. We are constantly working on improving our products and your feedback is very important to us. We are glad to hear our support team was able to help you with your issues and that you are up and running!