Reviews (7,071)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.
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We use this app and we are seeing a good ROI. It's unfair that you need to be on an annual plan before you can have the Klaviyo integration. The customer service chat that comes with the Growth plans is instant and very helpful. Thanks Rael.
Thanks for taking the time to leave your feedback, Equi Botanics!
Was looking for an easy was to get some reviews from my customers. Super easy to set up.
Customer service was outstanding, even helping out over the Christmas period. Leizel Ann was really easy to communicate with and helpful.
Reviews are coming in now, they even helped with some custom coding to get the app to fit on my website.
Thank you so much for taking the time to leave a review! Our customer support team is always happy to help!
Great customer service. Always reply promptly. I have had a lot of issues with this app sadly, but they always help me. Might be my theme that has been the issue some times. It is one of the best reviews apps as far as I can see. And I have used them for a couples of years now.
Great app and incredible service! Every question we have gets answered in minutes by a real person!!
I struggled with installing my widget; therefore I contact the customer support from yotpo. James was very polite, helpful and quick to solve this issue. Thanks, a lot.
Thank you for sharing your thoughts with us!
This app is exactly what we needed to help with conversions. Lots of great testimonials poured in as soon as we installed it. Junalou was incredibly helpful in getting it all installed for us and answering all out questions. A lot of value on the free app!
Thank you for your review! We’re thrilled to hear that you’re already seeing the positive impact of Yotpo on your site.
Great app, and great support, the only flaw is that I cannot respond directly to customer reviews within emails because I use a Mac, apparently supported on Windows but not Mac, but that's the only issue.
An excellent review app with excellent customer service! The software is also user-friendly in terms of settings and functions.
I use the free version and they still offer customer service! I have reached out to them twice and have received prompt replies and help as needed. Highly recommend!
Awful customer service (unless you want to upgrade) We used to love Yotpo but since we updated our theme and lost the app we have been trying to get some help with reinstalling. Terrible service! No response to four attempts to contact them. We looked at upgrading our Yotpo account but the prices seem to leap up and we just can't afford it for a small business.