Reviews (7,076)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.
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Great app, and great support, the only flaw is that I cannot respond directly to customer reviews within emails because I use a Mac, apparently supported on Windows but not Mac, but that's the only issue.
An excellent review app with excellent customer service! The software is also user-friendly in terms of settings and functions.
I use the free version and they still offer customer service! I have reached out to them twice and have received prompt replies and help as needed. Highly recommend!
Awful customer service (unless you want to upgrade) We used to love Yotpo but since we updated our theme and lost the app we have been trying to get some help with reinstalling. Terrible service! No response to four attempts to contact them. We looked at upgrading our Yotpo account but the prices seem to leap up and we just can't afford it for a small business.
the app was easy to use, but the overall cost just doesn't justify the product. it's too expensive to use. judge.me offers better quality products for a better price however, their customer service is on point. Daniel p had helped me transition and export all of my reviews to a new platform.
Had great customer support from Edilyn B. She took the time to blacklist a few products as I was having a hard time with the process!
Allen M. was super helpful in providing a review summary for all our products and recipes as well!
Ruzsel J helped me perfectly and quickly
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
I am a new user and was able to leverage the fast customer service to help with my install. Manny was very helpful and patient in helping me get up and running. Customer service is 100% great
Radly was extremely helpful and quick to complete my request. I wouldn't hesitate to reach out again.
Allen has helped me several times to navigate Yotpo! He is so helpful, patient and clear when answering my questions. Thanks Allen!!