Reviews (7,071)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

June 3, 2020

I used this app for two yeras trying to get reviews. My atore was havi g performance issues and a SEO audit discovered that it addS block of information that conflicts with google search. Reach them several times, they could not offer a solution. If you appreciate your business, DON’T install it, you will regret it

Micro DOT Helmet Co
United States
Over 2 years using the app
Yotpo replied July 1, 2020

Thank you so much for taking the time to leave a review. We're so sorry to hear you had a negative experience. Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.

Edited December 29, 2021

Eduardo and Nick been great. They answered all my questions promptly and was very friendly. Would work with him again

EllaOla
United States
About 1 month using the app
February 4, 2016

Great app however a bit pricey.

Vipra Natural Choices
Denmark
Over 2 years using the app
May 6, 2020

The support agent of YOTPO is perfect they are helping you with everything you need that's so helpful. Thank you, Bernard. I highly recommend that app because it's clean and pro.

Cocoblossa
Australia
About 1 month using the app
January 28, 2021

This app is nice and the customer service is AWESOME! I am not familiar with code and there is no need. Customer service was quick to respond and solved my issue quickly. Really love all the features!

Public Interest CLT
United States
About 1 month using the app
Yotpo replied January 31, 2021

Thank you for your review. We're happy to hear you had such a positive experience with our customer service.

Edited December 28, 2022

Great customer service, and they are quick and happy to help with any issue. The reviews look great on the website and are easily attained by the automatic emails. Thanks so much !!

RONEN CHEN
Israel
About 1 month using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

January 16, 2022

Good app. It does the job well. I will invest in it. Doner was also very helpful. Good and efficient customer service.

Rvffian
Jamaica
Over 2 years using the app
December 6, 2021

Doner did a great job resolving the issue with the button layout and logic for the Visual UGC. App works great

Sweetwood Smoke & Co.
United States
About 1 month using the app
June 22, 2015

So simple to integrate and the customisation allows for you to theme everything to match your site. The amount of reviews I'm getting has increased massively. Can't recommend it enough!

Try The Impossible
United Kingdom
About 1 month using the app
September 22, 2022

I love Yotpo, super easy to use and the customer service is QUICK. Simoun was very helpful, with the live chat :)

ThePerfect3
United States
About 1 month using the app