Yotpo ‑ Product Reviews App

I love the app. it goes well with my store and customer service is great!
Ronel R. was very helpful.

So far this app is working great.... I look forward to when I have enough sales to upgrade and get their widgets. I contacted support twice and both times everything was very speedy. Second contact my service agent Noren, was particularly excellent.

The app has a lot of features & customization and offers great customer support!

Note: Most features are accessible only through the paid plan.

For example, the default mail after purchase (MAP) setting for customers who buy more than one item sends up to three consecutive emails until the customer leaves a review. We found that frequency to be too high with the rest of our emailing strategy and there was no way to decrease the frequency on the free plan.

After discussing with their customer support, we were able to sort this issue out and find an agreement where my customers would receive a reasonable amount of emails without having to subscribe to unlock only one feature.

Great app, but would recommend looking at it once you reach at least 100 orders per month.

Really great app! I love how easy it is to setup and yet there are tons of options and customization available for the advanced user.

There is a bug and support doesn't answer for 5 days.
Worst support

I installed the app about a month ago. I needed help with a couple things so I contacted Yotpo support and not only did they immediately respond with great detail on how to help me but they also followed up with me making sure what I needed was satisfactory. Not only is the app free but the support is amazing!

edit: the actual app is great it works with no issues, it's very sleek and it's free, can't really go wrong with it but there are a few things to be careful about:

works well, but it does put the customer's name in the review and people are complaining about that... don't think there is a fix. that aside, the free version is great BUT you can't search your reviews without premium

this means if customers are leaving fake 5 star reviews taking jabs at your store, you may not see them if you get a lot of reviews, it's probably worth subscribing to if you have tons of reviews,

some customers do not seem to want to email support with their frustrations if they can sneak in a 5 star unhappy review so be careful and keep an eye on all your reviews

I would recommend this app because the customer service representative that I was in contact with was very professional and helpful. He was able to assist me with my issue very quickly.

Customer service was very helpful! We are excited to see how our customers continue to use Yotpo to leave reviews.

great customer service!
Joian Z was very patient and helpful in finding my issue and to resolve it...