Reviews (7,074)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

March 28, 2021

Great customer service from Yotpo Support Rep. Anne was very patient and stuck around to see if I needed anything else. I appreciate the service.

Emperfekt
United States
About 2 months using the app
July 17, 2020

Definitely the best review app with all the features you need to have a compact and amazing looking website! The support is incredibly helpful and fast responsive!

Aero Sports
Germany
About 2 months using the app
May 31, 2022

App molto comoda e funzionale. La chat assistenza perfetta. Mi ha aiutato Albert V gentilissimo e preparato

Naga Gioielli
Italy
About 2 months using the app
December 6, 2022

Radly was a massive help and understood the requirements! Highly recommend this app :) Customer service is 10/10

Riluxa Home
United Kingdom
About 2 months using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

November 21, 2019

The app is very helpful! The customer support is awesome — Pauline took the time to help us quickly with literally every issue we had. Absolutely recommend this app.

I'M BADDY
United Kingdom
About 2 months using the app
April 24, 2019

We used the review app that came with our theme for quite some time but it wasn't gaining many reviews. In 1 month, Yotpo doubled our reviews and pairing it with Kit allows us to automate posting 5 star reviews to our social channels or create ads from them. I did have to configure the code a bit for my theme to show stars on the category pages (issue with my theme not Yotpo), but it didn't take long with their awesome online documentation. I cannot say enough good things about this app - highly recommend!

Green Koala
United States
About 2 months using the app
Yotpo replied April 29, 2019

Hey Green Koala! Thank you for taking the time to write this review! We are happy to hear that you are seeing results so quickly, and that you are pleased with your overall experience of Yotpo!

October 20, 2021

Eduardo R helped me and was really patient and did great in assisting and showing me how to resolve my issue.

Miki and Jane
United States
About 2 months using the app
August 18, 2021

Jo Lorenz was incredibly helpful getting my widgets to work again after doing a new theme install! I love this app already and their customer service is incredibly helpful. Very satisfied! :)

AcrylicBlanks.ca
Canada
About 2 months using the app
June 14, 2021

チャットで使い方を質問したらすぐにMarkさんが回答してくれて解決しました。小さなことでも褒めてくれるなどコミュニケーションが非常にうまく設計されているので、また困った時に相談したくなります。
Thank you Mark!

ビューティ・ハーモニィー
Japan
About 2 months using the app
April 16, 2020

I choose this app because it had a Free option. I am just starting out and every dollar saved was important.

I was a bit apprehensive at first because I had difficulty in the installation and I could not get assistant for two days. But after that, the support was just brilliant. Guess my first request must have hit a wrong timing.

And now, I have to say I am totally happy and convinced that this is a great product and I have no hesitation to recommend it.

Our Wish Deals
Thailand
About 2 months using the app