Yotpo ‑ Product Reviews App

I haven't used the app yet, but while setting it up I had issues with the code automatically installing. Jeorge was a great help, he sent me pictures and a preview to see what the review widget look like since he had to manually do the code for me. Overall good customer service during my initial experience with Yotpo Reviews.

UPDATE 1-8-17
Since my initial review was posted, I feel like Yotpo's team stepped it up and came through for me. I was almost immediately contacted, received numerous apologies, and within a couple of days my issues were resolved. In light of this, I changed my star rating because we all make mistakes and I'm willing to give someone the benefit of the doubt, and concede to the fact that mine may have been an isolated incident. It's what we do with the mistakes that counts, and I feel Yotpo's customer service team handled things very professionally. Thanks Yotpo!
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The customer support with this company is some of the worst I've ever encountered. I'm having trouble installing the app and after NUMEROUS emails back and forth, they are unable to give me a solution to the problem. I have tried asking for a phone conversation, which I suspect would take care of everything in 5 minutes, but no one calls. Instead I get cryptic emails telling me to take steps that I've already told them I've taken, and/or asking me to take steps without providing instruction on how to do so. It's been infuriating. While I know that many others have written positive reviews and undoubtedly haven't had issues installing, just beware that should you encounter any kind of problem and need support, you won't get it.

Today, when we needed help and support, we connected immediately with Arven S. who was absolutely diligent and wonderful. I have had experience in the past where it took forever to connect with a representative, and when we did connect, Yotpo was not at all able to offer the support we needed (the Yotpo subscription options fell off after we upgraded the theme for our website and no one at Yotpo was able to help us with this.). It was super disappointing. Our website hasn't been able to offer subscriptions because of this. I've never forgotten that. Today, my interaction with Arven was stellar. Thank you so much for this!! I wish Yotpo could offer this level of support more consistently. We would be more loyal to Yotpo.

Simoun Francis S was so kind and patient as he fixed my Yotpo reviews. The reviews were not appearing on my site. Simoun was friendly and prompt and fixed the issue in no time. I now have my reviews showing. One of the easiest experiences so far. Thank you Simoun and Yotpo

I love the Customer service it was great and I love that I can access that feature. Yopto was a little tricky for me to navigate as a new downloader

Diane was absolutely amazing really couldn't of done it without her. I was so stressed out and she was able to sort every single problem and go above and beyond to help, thank you so mucH!

The customer service named Joian Z is amazing and I am glad to use this app because it met up with my needs

The customer service is very responsive, Vitaly was very helpful and he personally resolved my issues directly on my backend store. I definitly recommend any store owner to try this wonderful app.

Awesome help! Thanks. Quick and easy. Mark was very helpful and helped more than I asked. I will keep using Yotpo

So far, I am really like this app! It is very easy to install and start to use. Chat support is always very helpful.