Reviews (7,108)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer engagement and trust by efficiently collecting and showcasing reviews. They value the automated review request emails and analytics for enhancing feedback quality and gaining customer insights. Features like customizable widgets and social sharing are noted for their seamless integration with e-commerce platforms. The customer support is praised for being prompt, friendly, and helpful in resolving issues and guiding merchants through technical setups.

February 1, 2021

Yotpo support agent Mary Ann was extremely helpful and made the set up process a breeze. She was so patient and informative. Thank you Mary Ann!

Nyud Swim
Canada
12 days using the app
September 11, 2023

So far it has been easy to use, but I haven't had it long. I have been most impressed with the customer service though, and am giving my recommendation based on the help I have received from both Eric and Stephanie.

Flat Out International
Australia
12 days using the app
February 27, 2023

Fantastic! Customizable, and transferable! We switched platforms, and were so glad that we stuck with Yotpo so we didn't have to lose years of reviews!

Allcornhole
United States
12 days using the app
Yotpo replied March 9, 2023

Thanks for your feedback, we really appreciate it.

October 3, 2023

Appreciate the support. Staff is quick to reply. Thanks, Doner for the help.

Lovability
United States
12 days using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

August 7, 2023

The app lets me do so many customer-friendly things and the customer service is outstanding. Highly recommend.

MarthaCarr
United States
12 days using the app
May 26, 2013

Great app! Fabulous for new businesses to gain clients trust. 5 stars

DAHABO
United Kingdom
12 days using the app
September 17, 2021

Didn’t get a chance to use the app so i contacted customer service to have it removed from my site and Manuel really helped a lot. I hope everyone experiences his great customer service :)

Dolcié Mier
United States
12 days using the app
November 3, 2021

I encountered an issue with reviews not showing up in the product section. I chatted with Nick who was extremely helpful in assisting me with the problem. He was able to fix it. I am very happy with the service

Peau Jolie
United States
12 days using the app
January 21, 2022

................................Fast and super friendly! ...........................................

Simona Florea Art
Sweden
12 days using the app
Edited April 17, 2021

Im not English Speaker, but supporter (Elven) is so kind and I could solve my problems and question. thanks a lot. Shopifyに詳しくなく、日本語しかわからない私ですが、なんとか意図を読み取って対応してくださりました。ありがとうございました!

KAKERI
Japan
12 days using the app