Reviews (7,077)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.
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Yotpo is easy to set up and simple to use, but in those odd cases where you need a little help, Yotpo's chat support is just a click away.
We're running into a lot of issues with an older theme and Daniel P, a member of Yotpo's technical support staff, has been a real lifesaver.
Have only just installed the app, so far, so good. Ronel was very helpful with queries when setting up. Dropped review to 4 stars...it seems I skipped a step upon set-up to automatically send review requests to my past orders (I.e. those prior to integrating Yotpo). Eunice was so helpful, stuck with me and arranged for the past order review emails to be sent. It took 3 weeks for the root of the problem to be identified and resolved. I feel either the instructions need to be clearer, or there needs to be the option to send them mails once someone has set up their account so that if the step has been accidentally missed, someone can go back and send them mails. (I must note I am on the free account, for now)
John B was helpful whenever I have questions regarding this product. Hope to continue getting him as my support rep!
The app does the work of collecting reviews. However, note the app stops collecting reviews when your shop sells over 50 products a month. I had installed this app in the middle of the month with over 10 orders processed in my store to start with, so it quickly reached the limit and now the app has stopped unless I upgrade my plan.
Our site sells over 50 products a month regardless of the help of this app, so it is difficult to understand why the plans are charged based on products sold. Only a third of our customers return with reviews so the plans should be charged based on the number of reviews collected.
Thank you so much for your feedback. We always want to ensure a business is on their 'right fit' plan -- meaning how much they're paying should align with the services their receiving and what their business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business and can be found across the industry.
Our pricing model is available on our website and in your Yotpo admin - For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. As part of Yotpo's effort to generate the most reviews for our customers, we offer 200 extra orders for new users to help get them started in the best way possible and generate reviews from past orders.
If you would like to get in touch, we would be happy to assist you further.
Thanks again for your feedback!
I love this app so far! My customers are already leaving reviews!
Great app! Spoke with Warly, when I could not find a setting and Warly was very helpful and professional.
Thank you for sharing your thoughts with us!
These guys have great customer service, always very helpful whenever I need them!!!!!!!!!!!!!!!!!!!!
I had a challenge getting reviews to show on my Collections page so I started a live chat with Yotpo and Jeorge Kenneth V was awesome at understanding my challenge, logging into my site and fixing it for me as well as going the extra mile in helping me with additional requests around modifying the styling of the reviews. Every chat I've had with Yotpo has been very helpful. Thank you for the great service.
I’ve been testing the free plan and ran into an issue. Jorge (online chat) was quick to respond and solved my problem right away. I love the aesthetic on my website and look forward to using other Yotpo products.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Just installed the app and had some doubts, the customer service is very quick to respond and James helped me clear my doubts and resolve my problem, Really looking forward to use their service to maximize our sales in near future.