Reviews (7,084)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

Edited September 24, 2016

That used to be a very well application, with good and attractive FREE plans, but ALSO reasonable priced PAID plans, with normal prices and competitive plans.

Unfortunately they have changed 180 degrees, and gone to non pricing disclosure, a FREE plan that provides literally nothing, and paid plan raised from 30$ to 399$..

In which business plan do you swift pricing from 30$ to 399$?

I am really sorry for you guys taking down that road.

Thanks for the good times you gave us the last years.

Admin
www.giannopoulos.gr

Giannopoulosonline
Greece
Almost 2 years using the app
August 26, 2021

Merchant from Japan. I totally love this great App. Cannot descirbe with my poor English, so please try out the free plan and just experience it! Our store has enhanced its charm with our happy customers' voice.
And one more thing, the chat help assitance service is great. They are most willingly! I'm so thankful to Sheen for helping solve the problem.

Runtrip Store
Japan
22 days using the app
June 23, 2020

The customer support was fast, friendly and efficient. They answered. My question quickly and resolved the issue.

SHOW ME LOVE
United States
Over 1 year using the app
September 8, 2021

I didn't know if I could freely change the avatar of the customer review. It can be changed only with the prime plan. Thank you for politely teaching me in chat.

SHIZQ
Japan
22 days using the app
July 9, 2015

Great app! Got us our first few reviews and seems to have a good conversion rate. Only downside is we feel the paid version are a bit too expensive (or perhaps we just can't afford it), would be great if you can consider bringing down the price, or perhaps introduce a one off payment instead of a monthly commitment. Thanks guys for the great work!

Grip It Australia
Australia
22 days using the app
Edited September 23, 2019

We have mixed feeling about it. It's really good in getting reviews but the pricing model is unfair. We only wanted a plan with 100 orders per month but then discovered that only the premium plan will show the reviews on Google Product Listing. This is really not cool. The reviews belong to us and you can't force people to upgrade just so you won't block their reviews from showing in Google Shopping.

ChattyFeet Socks
United Kingdom
Almost 2 years using the app
December 20, 2019

This is the best review app I've ever tried! App's design have a great UX design and customer service is really fast! They help me for free while other apps asked 10€ to install a widget.

Pelletteria Coryum
Italy
22 days using the app
Yotpo replied January 19, 2020

Thank you so much for your review! We're so happy to hear you're enjoying Yotpo.

March 3, 2022

The app is great. very user friendly. although i needed the developers help to install it. the only drawback for me was that you cant edit the email look and feel on the free plan. but on the plus side their support is FANTASTIC

WildPatch
United States
Over 1 year using the app
January 8, 2021

The app is easy to install and customize. Definitively recommend it to any ecommerce business - you will not be disappointed.

Wilderton
United States
22 days using the app
Yotpo replied January 14, 2021

Thank you for sharing your feedback, we value your opinion.

Edited November 3, 2017

To fully utilize Yotpo, Facebook Business Manager should be utilized.
However, we have been able to achieve a significant amount of functionality without FBBM and I will continue to use Yotpo for my reviews.
mdv

Valadez
United States
Almost 2 years using the app