Reviews (7,084)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

November 10, 2014

We've switched from the Shopify Reviews App to Yotpo and the reviews are just pouring in! We haven't even upgraded to the premium yet and already we are satisfied with what this app has to offer for free accounts. Absolutely love it!

GunSkins
United States
21 days using the app
May 26, 2022

Really enjoying this app, we have already received so many amazing reviews from our customers and I am able to use them for marketing purposes! Customer service is amazing too, I was helped by Kenneth John and he resolved my issue in a very timely manner, thanks Yotpo!!

Olivespa
United States
21 days using the app
February 2, 2024

I love this app, it's really helpful for social proof.
Also, I've reached out on different occasions for help and I've always received great treatment from the support team, specially recently with Jeorge Kenneth

Kino
Mexico
21 days using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

May 26, 2020

Just upgraded to Yotpo Growth account, and needed some help immediately. live chat was super reactive! Leizel was very very helpful! Although the pricing is a little expensive, I do hope getting more reviews will help to increase my conversion rate soon!

kPetNeeds
Singapore
21 days using the app
November 8, 2019

I just had the best on-site customer support I have ever had from Bernard at Yotpo - he went WAY over and above to help our new eCommerce site launch and I cannot say enough good things about him. I highly recommend using this app for its functionality and the incredible support provided by the wonderful people behind it.

Havly
United States
21 days using the app
Yotpo replied November 18, 2019

Thank you so much for taking the time to leave a review! We're so happy to hear our customer support team was able to help & will be sure to pass on the kind words to Bernard.

February 20, 2023

I've been using Yotpo for just a little bit over a month. I found that the reviews were not displayed on my site. Albert helped me install the code and viola. The reviews show up. He also helped me make the ratings show up on the collection page. Great support! Thank you

REGALODETI
United States
21 days using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

March 22, 2021

super helpful customer service with the migration from the squarespace website to shopify. Highly recommend!

munchrooms
United States
21 days using the app
November 15, 2021

The customer service was great. Kenn T was really helpful and patient. However, I do have a complain with yotpo widget. I would like to show all my reviews in combination inside each individual product, this is not possible right now.

Waku Inc
United States
Over 1 year using the app
March 13, 2014

The best " I cant believe its free App", Yotpo has added serious value to our site very quickly. Reviews make a difference. They are also incredibly responsive to suggestions.

wildabouthoney
United Kingdom
21 days using the app
April 22, 2015

Great App. Makes it very easy for customers to enter reviews which gets faster and more results!

Bone Bons
United States
21 days using the app