Reviews (7,078)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

February 20, 2023

I've been using Yotpo for just a little bit over a month. I found that the reviews were not displayed on my site. Albert helped me install the code and viola. The reviews show up. He also helped me make the ratings show up on the collection page. Great support! Thank you

REGALODETI
United States
21 days using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

March 22, 2021

super helpful customer service with the migration from the squarespace website to shopify. Highly recommend!

munchrooms
United States
21 days using the app
November 15, 2021

The customer service was great. Kenn T was really helpful and patient. However, I do have a complain with yotpo widget. I would like to show all my reviews in combination inside each individual product, this is not possible right now.

Waku Inc
United States
Over 1 year using the app
March 13, 2014

The best " I cant believe its free App", Yotpo has added serious value to our site very quickly. Reviews make a difference. They are also incredibly responsive to suggestions.

wildabouthoney
United Kingdom
21 days using the app
April 22, 2015

Great App. Makes it very easy for customers to enter reviews which gets faster and more results!

Bone Bons
United States
21 days using the app
April 27, 2015

Great app. Much better for us than the product reviews app, as it asks for reviews automatically instead of manually, the process for customers is easier and they can do it from their social media accounts too.

Ogham Jewellery
United Kingdom
21 days using the app
November 27, 2022

All working great! Kenneth was very kind, patient and helpful with my requests. And on a Sunday! Thank you :)

Sugarmoon Collective
Australia
21 days using the app
December 8, 2021

Support was very helpful in getting us set up. Works great. They even helped me edit my code to display section in the right place.

Bear Creek Knives
United States
21 days using the app
Edited August 26, 2016

What should be included in a basic plan isn't... I emailed in because there was an issue and was told that the plan I was on ($30) a month was going away and it was going to $399 a month!!! Who in their right mind would pay $399 a month for things you can get with other review apps for under $40 a month ????? They take FOREVER to respond to support requests. I'm really still unsure why their reviews are so high..... OH and they hide prices on their site now so you have to give them your info to find out it's ridiculously expensive.. No thank you.

Metal Marvels
United States
Over 1 year using the app
June 16, 2021

Jo Lorenz provided great service and made the changes to the placement of the 5 star review section swiftly. Very happy with the changes!

Taylor Bell
United Kingdom
21 days using the app