Reviews (7,085)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

March 15, 2014

Simply excellent. Easy to use and highly functional.

Rotator Rod
United States
21 days using the app
Edited April 11, 2019

So far so good and the customer support team is excellent. Josh was very friendly and helped with an import quickly & efficiently. Thanks again!

Sally Rae
Australia
Over 1 year using the app
Yotpo replied April 14, 2019

Hey Sally Rae, thanks for the great feedback about Josh and our team, and taking the time to leave a review!

March 1, 2017

Upon downloading this app, it automatically started emailing my customers asking for a review even if they had not gotten there products yet. It went of the default settings they had, it should not have been automated until I had a chance to check the settings and enable it myself! You guys need to fix this!

Gymfreakapparel
Australia
Over 1 year using the app
January 20, 2021

Amazing customer service! I wanted to add the rating feature for customers to see when browsing and one amazing customer service by the name of Mary Ann was the most helpful customer service representative I've ever spoken to. She immediately responded with the fixes and even remotely fixed them for me with no hassle. Highly recommend :)

Isopod Specialist
United States
21 days using the app
Yotpo replied January 26, 2021

Thank you for taking the time to leave a review. We'll pass on your kind words to Mary Ann!

September 15, 2023

I had an issue with showing the widget, but John G was able to help me through the chat. He is awesome! Great customer service!

Flying Box
United States
21 days using the app
January 4, 2024

Easy to understand UI and functionality. Angelo in Support has been very responsive and helpful as well - highly recommend!

Be Juliet
United States
20 days using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

May 6, 2021

I love this app so far! Customer support is excellent and Manny really helped me out to sort some coding - fast and quick responses, very friendly. My reviews look fab!

biddie
United Kingdom
21 days using the app
March 18, 2022

I find this app a little pricey and it hasn't returned a high number of reviews for my business yet. 780 review requests sent, only 24 reviews received. But the support with integration has been amazing. So helpful.

Frank Nappies
Australia
Over 1 year using the app
February 14, 2023

Warly S was very helpful with the installation process! Warly was very knowledgeable and attentive during the entire process!

blackgirlmerch
United States
20 days using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

May 13, 2021

Super helpful customer service! They quickly attended to my issue and helped me out. I'm pretty picky but they were very patient

duke and daisy
United States
20 days using the app