Reviews (7,078)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

May 6, 2021

I love this app so far! Customer support is excellent and Manny really helped me out to sort some coding - fast and quick responses, very friendly. My reviews look fab!

biddie
United Kingdom
21 days using the app
March 18, 2022

I find this app a little pricey and it hasn't returned a high number of reviews for my business yet. 780 review requests sent, only 24 reviews received. But the support with integration has been amazing. So helpful.

Frank Nappies
Australia
Over 1 year using the app
February 14, 2023

Warly S was very helpful with the installation process! Warly was very knowledgeable and attentive during the entire process!

blackgirlmerch
United States
20 days using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

May 13, 2021

Super helpful customer service! They quickly attended to my issue and helped me out. I'm pretty picky but they were very patient

duke and daisy
United States
20 days using the app
January 16, 2024

I was using the plugin and I had trouble with it, with the help of a technician named Ruzsel John N, my problem was solved very quickly and I was told the reason for the problem, I highly recommend this plugin.

Luxehomezone
China
20 days using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

July 16, 2020

Still getting used to it. However, getting people to actually do reviews by having automatic emails sent out really helps.

Gorman & Smith Beverage Equipment
Canada
Over 1 year using the app
December 5, 2023

レビューウィジェットが表示されない問題がありましたが、速やかに対応していただけました。
ありがとうございました。

DIALLURE
Japan
20 days using the app
Yotpo replied December 20, 2023

Thanks for your feedback, we really appreciate it.

Edited April 5, 2023

Very helpful Support Chat with Simoun Francis. Helped with some coding to get the reviews tab live which was way beyond my capability . All fully working within a few minutes of starting the chat. Fully recommend.
Had a second query which was also dealt with very professionally by Kenneth John M who even wrote some custom code to resolve our query.
Great all round support chat - friendly and knowledgeable.

The Ham and Cheese Company
United Kingdom
20 days using the app
May 25, 2022

I needed some help integrating the product reviews on my website and Daniel had it sorted very quickly, all while on the chat service.

Black Arrow Moto Gear
Australia
20 days using the app
January 15, 2021

Support was able to help me fix my review page and get it added to my website. It looks great. I look forward to using more features in the future.

Papa Bruce's BBQ Sauce
United States
20 days using the app