Reviews (7,107)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

November 22, 2022

Mr. Kenneth John M
Thank you for helping me manytimes!!
I can proceed yotpo setup based on your support!
tahnk you!

JapaneseCrafts
Japan
8 days using the app
Edited May 8, 2023

I suck at Liquid code or Html lol. So this was my fifth time contacting the Yotpo support chat and they are always super fast on helping me with my customizations and troubleshooting. Thank you Ronel R for the great support

King Rilla
Canada
8 days using the app
July 5, 2023

We're switching from Okendo to Yotpo for our site and are starting with the Growth plan. It's got great features though the best ones like advanced CSS and Klaviyo Integration. My only critique is the lack of customization of the default emails customers get for asking for a review, confirming their email, and etc if you are just on the first paid plan.

It's five stars because I've received great customer support from Ronel R. a few times, but also Warly S. and John G. who were helpful, professional, and super friendly! This is a great app so far.

Floof
United States
8 days using the app
Yotpo replied July 10, 2023

We really appreciate your feedback regarding our product and will definitely relay this to our product team. Thank you for also appreciating our Growth support heroes, Ronel, Warly and John! We are always delighted to provide you with the best customer experience in every interaction!

January 26, 2021

The entire team is helpful. Manny is the best and is very patient. So far so good with this new app.

Dèlavè Denim Co
United States
8 days using the app
May 24, 2023

We downloaded and integrated Yotpo but was running into issues on getting the widget to work due to our specific stylized theme. I was going back and forth with Yotpo and Shopify trying to figure out how to get the widget to work properly and Daniel P came and saved the day!

Completely fixed the app and now we can use it on our store to collect reviews. Thank you, Daniel!

R3Di-Shop
United States
8 days using the app
Edited July 16, 2022

I have contacted with James Edmar C and he helped me to install the app. What a great customer service! On the otherhand, the app was very usefull! I again contacted with support to install the app for my new theme. Nick did great works on my new theme. Thanks a lot!

Brooks Decor
United States
8 days using the app
October 29, 2021

We've just installed the app and still figuring everything out, but judging by the great customer support we've received so far we foresee a long and prosper relationship.

Clear Tune Monitors
United States
8 days using the app
August 27, 2021

So far, I am really like this app! It is very easy to install and start to use. Chat support is always very helpful.

Yuntech
United States
8 days using the app
September 27, 2023

I recently migrated my website from another platform to Shopify and also needed my reviews migrated. I'm not the greatest when it comes to tech stuff and found it incredibly frustrating trying to figure out how to do it. After contacting Yotpo I was greeted by one of their techs named John G and I am so thankful to him. When I say I spent the best part of 2 days going from tears of frustration, to wanting to completely give up, I'm not exaggerating! John G was so patient and extremely helpful. He prompty responded back to every one of my numerous (and I mean numerous) requests for help, with clear instructions via text and even creating short videos showing me exactly what to do, in the hopes of helping me understand visually. I am forever grateful for his patience and all of his help. I now have my reviews imported to my new Shopify site. Yotpo is an awesome platform and I would thoroughly recommend using them.

Go Naked Skincare
United States
8 days using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

December 7, 2013

Easy set up. works well. good integration with Facebook, very complete. Thank you.

A&A Shoes
United States
8 days using the app