Reviews (7,085)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

July 26, 2020

I installed Yotpo on my original Go Daddy shop and when I switched to a Shopify store I was able to transfer all my great customer reviews from the old shop to the new. I am not technically inclined at all to do this myself so I reached out to support. Thank goodness for their help!! Wonderful support team and they made sure I got every last review transferred!

opeongosoaps
Canada
20 days using the app
November 18, 2013

Very robust and has anything and everything you could want in a reviews app!

Buxnie.com
United States
20 days using the app
Edited November 10, 2021

Amazing support. Eunice P. from Yotpo helped me out to upload the reviews and helped out with other queries too. Excellent customer service!

Synergy Therm Europe
Romania
20 days using the app
May 25, 2023

John B was very helpful. Love the app and the customer service is outstanding. 100% worth the money! Highly recommended!

Questa è Vita Home Accessories
Canada
20 days using the app
December 13, 2021

Mark did a great job, helping me out with my request. He was super fast and efficient. Keep up the great work.

My Obi
Spain
20 days using the app
January 28, 2023

Great customer service and quick response time!
Lemuel was very helpful and did what I wanted very quickly.

Belbren
Ireland
Over 1 year using the app
Yotpo replied February 2, 2023

Thank you for writing a review — we value your feedback.

May 26, 2021

I want to give MANNY a shout-out for helping me out with my store. I really appreciate what you've done and thank you for going above and beyond your duty to help me. Kudos to you! If ever comes a time when I need help with my store again, I hope it's you that will help me. God bless you always! I hope they give you a raise!

Celestindahan Online Shop
Philippines
20 days using the app
April 4, 2016

It has worked well for us. Unfortunately, some unverified reviews slipped by and that could have caused a problem as they were created by a competitor to make us look bad. I was able to figure it out and get them off our site.

Herbal Powers
United States
Over 1 year using the app
December 24, 2019

I contacted support to install widget code and they responded quickly to my inquiry. Thanks for the timely response great job!

Companion Keepsakes
United States
19 days using the app
Yotpo replied January 19, 2020

Thank you for your review, happy to hear our customer support team was able to help!

Edited March 15, 2021

Eleen's help was professional and fast. An awesome level of customer service, which is ctitical when you are trying to move your business up to the next level.

Hughie Willett Machinery
United Kingdom
19 days using the app