Reviews (7,078)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.
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Quick responding to online chat from Rhemy R. Really helpful! Great customer service. Will continue to use Yotpo!
So far so good with this app. I'm very happy with all its features such as giving coupons for reviews, the social media integration and the carousel looks great on my home page.
The customer service is excellent. Mary Ann answered both my queries promptly and helped me resolve my issues. Definitely a weight off my mind being able to chat with someone easily as I'm not always that technical!
I'm looking forward to seeing how it helps my business progress. Reviews are such an important aspect of business these days and I'm feeling positive that with Yotpo's features, it will help drive more sales.
Thank you for taking the time to leave a review. We're really happy to hear you're enjoying Yotpo!
Absolutely amazing customer service. Ronel helped me figure out how to allow my reviews to be shown on my store. At first there was a problem where my shopify debut theme wouldn't allow the code to go through and I would have to contact them but he was able to fix it right away!
Manny helped me a lot! Best customer service I have ever had! 1 hour of patience, tips and quick answers. Good job!
The service is awesome. It almost midnight here and the support replied to my surprise.
And they solved everything!
amazing..!
Great app. Only complaint is that it costs way too much to do things that should be basic functionality such as Q&A and commenting.
EDIT: Changing our review from 3 to 1 star. Yotpo's service has decreased dramatically.
They told us we could upgrade to a $49/mo. plan to enable commenting on reviews. What they didn't tell us was that this would cap our MAPS at 150/month.
Also, customer service is extremely slow and they've outsourced it so that you only get emails at 1AM and have to wait 24 hours to get a response.
Very disappointed considering we've been using this app for over a year now and this is how we are treated.
We will probably uninstall soon and move to a better competitor.
THere's a reason these guys are so big - it just works. We needed this for a while and it took too long to get them on, but now that we're using yotpo, we've seen a marked increase in conversions. We're happy
Thanks for the awesome review, Authenis Clothing!! So happy to hear you are already seeing great results with Yotpo!
Used the chat to solve an issue I was having - Don was very helpful, quick and kind. Overall also a good app
I just transitioned to start selling on Shopify and I like Yotpo. It's helping me with the reviews and I can show the quality of my product. It's been great and easy to use. woof woof
Cheers, guys!! Love hearing from our happy customers! Woof woof :)
We have been really happy with the app. Now that reviews are coming in we can do more with the customizations. We had a few challenges during the installation but the support team was very responsive and we fixed the issues quickly. Great App