Reviews (7,085)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

January 27, 2023

Lemuel était très à l'écoute.il a bien compris ma demande et il a réussit a régler mon problème tés rapidement.
Merci Yotpo

Three cozy cats
France
15 days using the app
Yotpo replied February 2, 2023

Thanks for your feedback, we really appreciate it.

October 25, 2023

great support, thank you so much Rhenant - you've helped me alot!

Genetic Labs Australia
Australia
15 days using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 30, 2024

John G. molto bravo, è riuscito a risolvermi il problema in 1 ora.
Soddisfatto al 100%

Nefertis
Italy
15 days using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

Edited December 9, 2022

app ok. Still didn't record results A bit expensive. Good customer service
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Axessorize
Canada
Over 1 year using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

June 17, 2021

James was very helpful in changing our name and icon in replies. Wish this was something we could change on our own though!

MOONS
United States
About 1 year using the app
Edited February 24, 2022

I could set up the review system easily with this app.
And thank you for your great help Kenneth John and Reinier.

SAKURA WADA
Japan
15 days using the app
February 4, 2021

I loved it. This app helped me a lot. Their customer service is the best. Recommended to use this app.

Neurolax
France
15 days using the app
Yotpo replied February 10, 2021

Thank you for leaving a review!

March 5, 2015

Be extremely careful before you install this app - It started spewing out unformatted review request emails to my existing customers before I had even logged into the client portal for the first time!!!

It's caused no end of confusion amongst my client base, some of whom have accused me of spamming them!

Yotpo's support team don't seem to understand what is going on either which has hardly left me brimming with confidence...

Bee Good
United Kingdom
About 1 year using the app
February 23, 2024

Great app. Even the Free version offers a lot of value! Customer service is also very helpful.

Evernude
Canada
15 days using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

April 24, 2020

Seriously incredible platform to grow your brand via trust. The easiest way to show your customers, rather than tell.

NeoPro Cycling
Australia
15 days using the app