Reviews (7,099)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.
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There are a lot of apps for reviews on this marketplace, and I mostly just selected Yotpo because they had a free plan. I'm glad I did, though, particularly because their support has been so good. Leizel has helped me with several issues, and she's always given prompt, clear and helpful responses (even though I'm not paying them a dime). Based on my experience so far, I'm definitely planning to stick with Yotpo as my business grows and it makes sense to upgrade to their paid plans.
Great customer service! Ronel helped me install the app and made adjustments based on my recommendations. Truly impressed by the service. Thank you!
This app is great! Service is fantastic. Nothing was a problem when I wanted reviews shown on different pages. Would recommend. Great help also with social integration.
Great support and feedback to help us solve our issue. Solid and quick response by Rhenant From the moment I reached out to them with my technical issue, their prompt response and patient guidance reassured me. They displayed a deep understanding of the problem and provided clear, step-by-step solutions.
Was using walmart syndication via Yotpo, Daneil and Howell were very helpful. Prompt response from them and got the problem solved. Gr8 service!
Extremely slow customer service response. And even when you get a response that doesn't mean that issue is resolved. I am still waiting for their response. I have been writing emails for the last 2 weeks for that particular issue. If I am lucky somebody will respond in 5 days
Thank you for taking the time to leave a review. After looking into your case, we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
The customer service is on point, Doner helped me perfectly, he cares about you, he's kind and his service was overall satisfying!
Alan from Yotpo was absolutely brilliant. Could not do enough to help. I'm really impressed with this company so far - customer service has been exceptional.
Great app! Really easy to use and looking nice on my store.
Katri
I just upgraded my yotpo subscription and was having a few issues installing the widgets, Mary Ann helped me through it step by step on the customer service chat and resolved everything. Thanks - great app and customer service