Reviews (7,085)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

Edited August 7, 2019

The review carousel is amazing ! It is definitely helps you to increase the conversion rate. If you are a start up and needs to increase your conversion you must install this app.

Btw, their support is amazing as well.

CaseZone
Singapore
15 days using the app
Yotpo replied August 8, 2019

Thanks for the amazing review, Case Zone!

January 6, 2021

I've used this app for a long time and it's been nothing but amazing. The customer service is great! I had a technical hiccup and Sheen was very patient with me and resolved my issue fast and efficiently.

www.lilymortimer.com
United Kingdom
15 days using the app
Yotpo replied January 14, 2021

Thank you for sharing your review. We're thrilled to hear you've been with us a long time and are enjoying using Yotpo.

May 10, 2023

I needed some additional support setting up the Yotpo app because the import tool wasn't the best, but Reinier D. was very helpful in getting everything set up properly. This reviews app looks great on our website. Still waiting to receive any reviews, but just got it set up the other day.

Goldtouch
United States
15 days using the app
Edited June 29, 2021

Decent software. Can get expensive as you grow so take note if you work in a low GP segment with high order volumes.

Energize Health
South Africa
About 1 year using the app
Edited November 11, 2018

Initially I created a ticket and it took a while to get responses but they satisfied my request eventually and I am very happy with their service. And the app has all the features you need and they are for free. Highly recommend!

PILLOBEBE
United States
15 days using the app
Edited September 29, 2022

Currently, I can only speak about customer support and it's been great so far, special thanks to Daniel P for all his help. Later ill give a review on the program itself.

Toaster's Treats
United States
15 days using the app
July 17, 2020

Awesome app! I had some difficulties at first, but later on the support helped me.
Would definetly recommend.

Unrefined Riches
Germany
About 1 year using the app
November 1, 2023

We were assisted enthusiastically by Ruzsel J and Arven to get imported reviews set up. We migrated from BigCommerce multistore to Shopify, which was a process due to the complications of having a multistore front. However, Ruzsel put in a lot of effort to make sure I was not frustrated due to their great attitude. Thank you.

The Global Beauty Group Retail
Australia
15 days using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

Edited October 31, 2023

Doner P was really useful and super quick to answer my questions and help me with my issues. The necessary changes were made whilst I was online. Thank you Doner P!
John G managed to sort everything out for me today, was super quick and helpful and everything seems to be working on my website! Thanks again

Bumi Botanicals
United Kingdom
15 days using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

December 29, 2023

Recently I migrated my reviews app from shopper approved to yotpo. There was significant costs savings involved plus yotpo has a lot more features available to help me collect more reviews from my customers (SMS, email, loyalty points) the onboarding process was very easy. I received very fast service from yotpo support chat (Doner P) to guide me through any issues I had in the process. I downloaded all the site and product reviews from my previous platform and uploaded them to yotpo so I was able to retain all the reviews I have built up over the years. I'll follow up again in the future to provide a review update when I can verify that google is receiving all my product and site reviews correctly.

Sports Roses
United States
15 days using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!