Reviews (7,086)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.
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I really didn't want to write this review as I wanted to get the problems I've had resolved but have heard nothing back after several emails and over a week of waiting. Only my first ever customer got a review email and after that no one else did which now means I have lost a lot of opportunities for reviews. It's a shame as other reviews have been so positive but that's just not my experience. I got an initial response and then haven't heard anything since.
way too expensive and not worth it
we spent $5000 for this for ONE year... and definitely not worth that investment.
So far, so good. Was easy to setup the automatic review request emails with my branding and adjust the language how I wanted. Had an issue with getting the app to email past orders but Junalou talked with me for well over 30-minutes to help determine it was a backend issue and Yotpo had it fixed by the next day!
Excelent app and even better customer service. They help me with everything migrating to Shopify. recommended
Hey Gabyros! Thank you for taking the time to write a review :)
really great service super quick and helpful, I am not good at coding and Ronel came to my assistance!
I am really happy with this app. Good value! The support team have been very helpful to help me customize the app. Thank you Doner, Rein, Rayne, Allen and James. You are so professional and patient. Unfortunately I got some problem with a domain change, but Simoun Francis S helped me in the best way possible and solved the problem.
I was very happy to come across this Review App because I was indeed looking for one for my store and this was recommended to me highly. I can see why. One, it was easy to install. And two, the support staff was great! I used the Mobilla template that does not have the tabs functionality for the product. So I have to code the tabs manually per product. Despite the App not supporting this kind of manual tab feature, there is still a simple workaround solution to have the Yotpo Reviews feature in the product tab. Ed Ruth as the support staff was great! I'll be inviting all my customers to give product review and it give me more reason to engage with the customers! And we all know what that would mean...:)
"We never send automatic emails to past orders, this is a step in the onboarding flow that needs to be confirmed by the user."
You literally do it without any confirmation from my side.
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
Great personal support. Easy to set up and easy maintenance.
GREAT customer service. Very fast and nice. I didn´t know how to install it and they did it for me. nice!