Yotpo Product Reviews & UGC , 6,842 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.
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Update, I keep trying to get them to resolve the issue of the reviews not populating into the product reviews app. Continue to lose sales because of lack of social proof.
App is great when it works and you have a native free shopify theme, however the support speed is lacking. I will update my review once my issues are resolved.
For one, there is a discrepancy between the Yotpo orders and actual orders placed in my shopify, I have no way of knowing which orders have been sent emails.
I've asked a time sensitive email twice to their support, and have been now waiting over 36 hours for a response.
It seems the response time for questions is 24-48 hours, which is rather slow considering orders are being place through our shopify stores at all hours of the day.
Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us.
We are constantly working on improving our support availability and capacity - our agents can subscribe you to a monthly or even weekly report showcasing all orders we received for your account.
Our support team will be reaching out to you to set everything up and answer any additional questions you may have.
looks good , but very expensive , too expensive this is $360 a year at least. Shopify themes have this built in for free, not sure why i would want to use this as it does not seem to get more people to leave reviews. Stuck with them for 2 years horrible customer service, not much to say
I used this app for two yeras trying to get reviews. My atore was havi g performance issues and a SEO audit discovered that it addS block of information that conflicts with google search. Reach them several times, they could not offer a solution. If you appreciate your business, DON’T install it, you will regret it
Thank you so much for taking the time to leave a review. We're so sorry to hear you had a negative experience. Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.
Not very pleased with the auto post functionality. We have reviews that have not been moderated being posted on google. I would like to remove it and the help is almost non-existent.
BEWARE! I don't usually leave such bad reviews but yotpo deserves it. I added yotpo reviews to my store just after I started my store 1 year ago. Since then, I've had thousands of product reviews added through Yotpo! Great right? No.
I'll admit, I like that yotpo emails my customers automatically after 14 days, requesting their product review which then goes live on my product pages.
My BIGGEST issue is that yotpo's reviews do not show in google (rich snippets).
Rich snippets are important to show potential customers in google search, google shopping etc. a product's star rating and number of customer reviews. To get access to rich snippets with yotpo, you're asked to sign up for their 'pro plan'.
Their pro plan is $4,788 per year. I just want rich snippets! I've asked if they can just add rich snippets, but they don't offer 'a la carte pricing'. Pretentious much?
Guess what? Shopify's original review app offers rich snippets. There are also 3rd party apps that work with Shopify's review app that email your customers automatically after 14 days, asking for their review. This review is then added to Shopify's original review app and shown live on your store.
That's great news, right? I'll just export my yotpo reviews and import them into Shopify's reviews app. Who needs yotpo? Well NOPE! Despite being told yotpo's reviews will upload to Shopify's original reviews app without trouble, yotpo's CSV format is completely different to Shopify's.
This leaves me stuck with using crappy yotpo without rich snippets. Don't make my mistake - stick with Shopify's original review app.
/end-rant>
There is a bug and support doesn't answer for 5 days.
Worst support
Way expensive if you want to see real SEO or google results. The "publish to website button" its difficult to use.
The plans beyond basic absolutely ridiculously priced!!!
Terrible app. We used them until we reached their limit, then we cannot have any more reviews and have to move to their Premium plan, which is ~$7000/year. It's so ridiculous, almost bait and switch kind of practice. No thanks, we would rather use an app that has transparent pricing and do not use this kind of practice.
Dear Nature Queen,
Thanks so much for your feedback. Our pricing model is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to discuss the right fit for you.
Upon receiving this review we tried to reach out. If you would like to get in touch, we would be glad to assist you further.
Thanks again for your feedback!
Works fine until it doesn't. Won't send automatic reviews as it suppose to do and you will find out about it a few months after. Happened several times and their support is absolutely the worst. The first time they said "it was a bug and will not happen again" then, happens again!! You'll wait for hours on the chat, then they won't resolve it for days until you ask to speak with a manager. Paid $200 a month for a service that didn't work properly and now finally switching. Every "add on" costs more and it just doesn't worth it. There are new and cheaper solutions now out there, go with them.
Thank you for taking the time to leave this review. Please know that we absolutely understand your frustration and we apologize for any inconvenience. We have looked into your case and according to our records, the Automatic Review Request setting was turned off manually on your end. A support representative has contacted you in order to try and resolve this matter to your satisfaction. We are very sad to see you go, but should you need any assistance with your transition, please let us know.
Horrible customer service!!!!!!
I really liked this app and was happy with the performance until I needed support. I have emailed support nearly 6 times over the last 3 days and received one response but when needed clarification has not responded.
I am super bummed as now I will have to migrate away from this app when it really didn't need to happen. None of my reviews are showing correctly and I can't get any real time help ie. phone, chat or email. Phone calls go to voice mail where you are told your call won't be returned. There isn't a chat option and emails to support are not returned.
Someone in the know could probably fix my issue in 5 minutes if they had a responsive support option.
If you choose this app just cross your fingers you don't need any help in the future.