Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

January 5, 2024

They immediately fixed the issue when I pointed out that the review tag was broken. Additionally, they went above and beyond to resolve other problems as well. I never imagined such an experience was possible through chat. It was one of the best customer service experiences of my life. I sincerely hope that one day it will be available in Japanese.

阿波ツクヨミファーム
Japan
Almost 2 years using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 24, 2024

Always fast and responsive customer service if there are any questions. The platform is easy to navigate as well.

Drink ZYN
United States
Over 2 years using the app
Yotpo replied January 30, 2024

Thanks for your feedback, we really appreciate it.

March 17, 2024

Highly recommend. And I received great support and ongoing assistance from Daniel when I hit trouble migrating reviews across to Yotpo. All successfully done now. Very happy to be fully on Yotpo!

Objct Co
Australia
20 days using the app
March 20, 2024

That was to good. My customer executive is Daniel and he helps us very well.

Delara
United States
9 months using the app
January 11, 2024

Wonderful app and great customer service! Jeorge Kenneth V helped walk me through an issue with my Yotpo on the homepage of my website. Couldn't recommend this app enough !

Tree Myriah
United States
About 6 years using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 15, 2024

Doner P was able to support and assist me quickly and efficiently with adding widgets to my site that dissapeared after a theme update. Thank you so much.

Emily Gill - EG Bespoke Ltd
Canada
Over 2 years using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

February 17, 2024

Joian.Z provided me with Fantastic service. They are very fast, experienced and knowledgeable.

10/10 service. Very valuable service technician

AquaGear Australia
Australia
Over 5 years using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

March 7, 2024

Great support from Arven. We're getting things all set up

Tucker® USA
United States
4 months using the app
February 6, 2024

Excellent customer service! Daniel P helped me out tremendously!

Eldorado Coffee Roasters
United States
Over 5 years using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

January 27, 2024

I have to say the support is absolutely first class. I had some real issues, mainly down to my lack of understanding and dev skills to be honest. But all was fixed with in a matter of half an hour... A huge shout out and thankyou to Joian Z!! was backwards and forwards on my behalf on a Saturday morning... Fantastic support.

Willows & Co
United Kingdom
6 months using the app
Yotpo replied January 30, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!