Yotpo ‑ Product Reviews App

I was very happy to come across this Review App because I was indeed looking for one for my store and this was recommended to me highly. I can see why. One, it was easy to install. And two, the support staff was great! I used the Mobilla template that does not have the tabs functionality for the product. So I have to code the tabs manually per product. Despite the App not supporting this kind of manual tab feature, there is still a simple workaround solution to have the Yotpo Reviews feature in the product tab. Ed Ruth as the support staff was great! I'll be inviting all my customers to give product review and it give me more reason to engage with the customers! And we all know what that would mean...:)

"We never send automatic emails to past orders, this is a step in the onboarding flow that needs to be confirmed by the user."

You literally do it without any confirmation from my side.

Great personal support. Easy to set up and easy maintenance.

GREAT customer service. Very fast and nice. I didn´t know how to install it and they did it for me. nice!

I needed assistance in ensuring the app was properly installed on my website. Orly P, the customer service rep, was extremely patient and helpful and made everything seem simple. Thank you so much! I really appreciate your help.

Works fine out of the box if you don't want to make changes. However, customizations are very limited. Maybe it's just the theme we use, but I've experienced a lot of issues with alignment and display on our collection pages and product pages.

Be warned: there is no way out of the box to resize anything. I updated to their "3.0 widgets" and the UI is definitely a downgrade. As someone with little coding experience, it's frustrating that I can't make that many changes without contacting support. Reviews are supposed to be a trust signal to customers, yet there are layout and spacing inconsistencies right out of the box. How come I can't resize the stars or text to match the style of the rest of my site?

If your collection pages have 2 product columns, the review stars will probably cause alignment issues. Again, I'd expect there to be some customizations that let me align and resize UI elements. This is not the case and will require coding experience.

Their support is friendly enough. Any problems usually get fixed, but not without a lot of back and forth. With there being so many review app options out there, Yotpo just takes more effort than it's worth to make it work right.

Customer service is A!, best app customer service I've used on Shopify so far.
I loveeeee this app!!

I installed Yotpo thinking I'd set it up later the next day. When I got to it the next morning I found it had already emailed review requests to my subscribers without my knowing. I lost a handful of subscribers because I didn't even get to brand the emails going out or manage the communication. And there's no way of pausing it other than uninstalling the app, which takes 48 hours for Yotpo to get around to doing.

Excellent & Supe Fast customer support! The customer service staff patiently answered many of my setup questions.

The app works well so far. Ronel R helped me get it installed on Shopify, and did a great job with assisting, and customer service.