Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

February 4, 2021

Yotpo has been an absolute game changer for my eCommerce business. The app is easy to install and is simple to use. Yotpo takes the stress and work out of collecting "verified buyer" reviews for your eCommerce. What's most important is to the team at Yotpo, it doesn't matter if you are just starting out and using their free plan or a big shot, they will always treat you like royalty. Today, I had the pleasure of working with Sheen. I was confused as to where I needed to place the code so that the star widget for average star ratings showed up under the product title on each product page. Instead of just instructing me where the code should be placed, Sheen without hesitation installed the code for me. I am extremely grateful for that because now potential customers who visit a product's page will see what that product is rated right away and not have to hope they scroll to where the reviews are (at the bottom of the page - which is where they should be - but sometimes visitors don't even bother). In the day-and-age where reviews are practically everything in convincing a visitor to purchase, Yotpo is the must have app for your eCommerce site. Thank you Yotpo and Sheen!

The Patriot Call
United States
14 days using the app
Yotpo replied February 10, 2021

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer support. Please do not hesitate to contact us if you have any further questions or concerns.

June 3, 2022

I found (after a lot of research in review/loyalty/sms combo) that going for YOTPO´s next best plan packs a lot of punch for the price compared to other premium alternatives if looked at as a whole. I do not, however like the yearly premium plan pricing option, hence 1 star removed. Yotpo also really shines with having integrations to almost anything . Which often becomes a bottle neck with other good alternatives. Last - the customer service team is unmatched. 24/7 support by really competent staff.

Paninisport.no
Norway
12 months using the app
April 25, 2022

I reached out to migrate existing review from old website platform, to the new website. Sheen on the support team was easy to work with, very competent and very fast to complete. I highly recommend.

motorcycledropguards
United States
13 days using the app
February 14, 2020

Love the app - does so much and so easy to use. Plus, customer support is fast, friendly and very helpful. I definitely recommend this to all.

Ron Carter Books
United States
13 days using the app
Edited November 10, 2016

Really good review system, a bit limited on the free version that small businesses use... but of course they want you to buy the full version! Sadly the full version is massively expensive and would put most business owners (like myself) off the product when there are free versions that are better and easier to use.

That said, it does work and it looks great on your site.

Global Gym Wear
United States
About 1 year using the app
May 17, 2016

Good review software. Could use some bug fixes on the backend but works well.

Rogue Hydro Llc
United States
12 months using the app
June 24, 2022

Nick responded so fast and helped me with both of my issues! These days that amazing!! Thanks Nick!!

Webb Skin
United States
13 days using the app
March 5, 2021

EXCELLENT APP! Easy to use and effective. The support team is really helpful and efficient. Really recommend it! Thankyou Jo Lorenz

TreasureFineJeweler
United States
13 days using the app
February 22, 2022

We installed this app after being disappointed with many other applications in Shopify. We are very satisfied with Yotpo applications and its features. The customer service is available 24/7 with knowledge representative. The last time we had an issue Ronel R from customer support helped us in less than 5 minutes. Ronel was very fast and efficient in isolating the problem and solving it. We would 100% recommend this app to everyone for its great customer support.

PARTHAVA COIN
Canada
13 days using the app
February 7, 2014

I'm so glad my customers can see other peoples reviews. It definitely helps increase sales when you sell a product that is "even better in person". Thank you for offering this service for free Yotpo!

SugarBomb Co.
United States
13 days using the app