Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

July 31, 2023

Great app for reviews and have received great support from Ronel R Thank you for all of your support Ronel i appreciate it

Cowhide Land
United States
10 days using the app
January 21, 2018

Awesome app and excellent customer support!

Willow Birch Apothecary
United States
10 days using the app
July 11, 2020

Loving YOTPO so far! The support team is really wonderful to work with. Always available and ready to answer questions. The review widgets are great and I love that you can customize the colors.

CORDA
United States
10 days using the app
July 29, 2016

I really like this program a lot - I wish the pricing was set up so it wasn't such a big jump to access the premium... we're a small site with not a lot of reviews or traffic. But in any case - awesome app!

Berkeyfiltersusa
United States
9 months using the app
February 22, 2020

Over priced when your orders increase. There's other review apps with the same functionality for 20% of the price.

DriFire
Canada
9 months using the app
Yotpo replied June 30, 2020

Thanks for taking the time to leave a review, we're so sorry to hear about your experience. We've updated our pricing model in an effort to be more flexible, and are continue to evaluate it in an effort to most adequately serve each and every business at the different points in their journey. You can learn more by visiting our website. We understand there are a lot of reviews platforms out there and we hope you find the right fit! Thanks again for your feedback!

February 12, 2022

Happy to have reviews automatically coming to my site! Had some trouble installing, but Jeorge helped me get it set up. Now it's working great.

Scenic Made
United States
10 days using the app
October 30, 2023

Brilliant, and John G from the help icon got my issues (well me not knowing what the hell is going on) sorted asap.

Mcdodo South Africa
South Africa
10 days using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

September 3, 2021

Great support, they went the extra mile and helped me with some custom css to get my store looking good.

Awehness
South Africa
10 days using the app
November 17, 2014

Excellent app, integrates into the website a treat plus excellent support when needed.

Sow Seeds Ltd
United Kingdom
10 days using the app
June 3, 2020

Great customer service/support. We were in the process of changing our platforms and not sure if we could move the reviews, use the same account, and so on. But Josephine made it so easy she even placed all the widgets and star ratings on the website. Amazing service. Hats off!! Thank you!

Old Gringo Boots
United States
10 days using the app