Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

June 29, 2023

John B was great. Added functionality to my site that I couldn't do myself or at the least would have taken me ages. Am very grateful!

Rest and Digest
Australia
1 day using the app
August 13, 2023

I had some challenges with setting up Yotpo on my Shopify store, but Ruzsel J. swiftly resolved them within minutes. His efficiency and dedication are commendable. He truly deserves success within the platform.

ShopX
United States
1 day using the app
August 6, 2021

Great customer service! I had a hard time setting up my star ratings so I reached out to support, Elven took care of everything very quickly! Thank you!!

Anjelic Scents
United States
1 day using the app
October 2, 2021

Lemuel from Yotpo is an absolute legend and helped me install the app correctly. Highly recommended!!

HealthTwin Supplements & Vitamins
South Africa
1 day using the app
December 30, 2019

Needed help transferring from our site to Shopify. They were a big help in mantaining our review integrity!

DD26 Fishing
United States
1 day using the app
Yotpo replied January 19, 2020

Thanks so much for your review- happy to hear our customer support team was able to help get everything up & running smoothly!

March 14, 2023

Doner was very helpful with the setup of this app to my store. Very quick and effective customer service!

Rella
United States
1 day using the app
Yotpo replied March 15, 2023

Thank you for writing a review — we value your feedback.

October 19, 2023

Yotpo Product Reviews & UGC has a fairly user friendly interface that's easy to get around, and their customer support staff is great! Warly S, one of their customer support agents responded and helped with my inquiry quickly and professionally.

Restaurant Equipment Supply
United States
1 day using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

November 4, 2021

I used this app on a previous ecommerce platform and Mark, my Growth Support Hero, helped me remap my old reviews to the new platform and website. He was really helpful and made sure everything looked 10/10 in the end. Really happy to have this app as a part of my website and the support team that is behind it!

Recandledkindled
United States
1 day using the app
November 14, 2022

awesome customer service! very happy so far. I reached out with a few questions, and they helped out right away.

funner surf
United States
1 day using the app
January 6, 2023

There are some problems with the settings. The live agent took care of it right away and was easy to talk to.

TEDDYBOB.US
Canada
1 day using the app
Yotpo replied January 18, 2023

Thanks for your feedback, we really appreciate it.