Reviews (7,099)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.
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I agree with the other negative reviews popping up. I'm leaving 3 stars just to say thanks for the while we have the free plan, but no more.
We have used the free version of Yotpo with great success but as a growing e-commerce store the added functionalities are a must. The Starter plan - $25 /month only gives you incremental features, then it goes to the Pro plan $399, Powerhouse plan $699/ month, an extremely steep and unrealistic increase in prices. Ideally we would of loved the Pro plan functionalities but weighing the cost benefits, we've decided against it which is a shame.
We're now using Judge.me, although the interface is not as sophisticated as Yotpo, they provide most of the functionalities we were looking for, amazing support, and they are constantly adding new functionalities listing to user feedback. That's how a app is supposed to be. The price point - $15/month is no where near what Yotpo asks for.
This App has been very helpful user friendly, and covers many areas. Support is excelent, and the results are very fast. Really good app to build social validation of our products and services.
James was very helpful in helping us put out a fire that popped up when requesting reviews. Yotpo is always awesome to work with and helps us gain insightful feedback from our customers!
If you care about design of your store and how reviews are displayed then please do not use this app. The CSS editor is insanely expensive, the basic version of the display widget is crap.
A nightmare to install and use compared to other similar apps! Very few features on the free plan, again compared to other apps.
This is a great app very useful to our shops! https://fancy-garden.myshopify.com
Brilliant tech support with transferring the account from another platform. Overall great experience using the app.
DON'T USE THIS APP! I used this App about half year,and when i want to remove it from our store, the app no working after i remove it from my shopify admin,but the app's widgets and products customer review form still sticky there,we contact the support team a few times,they do nothing.we have to follew help centre guide to try clear the Comment out the related code in theme.liquid,we can't find nothing.they remove it after about three weeks when we feedback to shopify,it is terrible.
Thanks so much for your feedback. We're sorry to hear you had a negative experience.
Upon receiving this review, we tried to reach out. If you would like to get in touch, we'd be happy to help. Our support team is available 24/7. Thank you again for taking the time to leave a review, we really do appreciate it.
I'm just starting my online store with Shopify and the app looks super promising to boost my sales. Great customer service from the support team, who is helping me to scale my business.
I love it so far. Kenneth John is the best and super helpful. I was struggling for hour trying to figure out my issues myself, but Kenneth solved it in minutes. Thank you!!