Reviews (7,102)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

November 19, 2019

DON'T USE THIS APP! I used this App about half year,and when i want to remove it from our store, the app no working after i remove it from my shopify admin,but the app's widgets and products customer review form still sticky there,we contact the support team a few times,they do nothing.we have to follew help centre guide to try clear the Comment out the related code in theme.liquid,we can't find nothing.they remove it after about three weeks when we feedback to shopify,it is terrible.

Smash Nation
Canada
8 months using the app
Yotpo replied June 30, 2020

Thanks so much for your feedback. We're sorry to hear you had a negative experience.

Upon receiving this review, we tried to reach out. If you would like to get in touch, we'd be happy to help. Our support team is available 24/7. Thank you again for taking the time to leave a review, we really do appreciate it.

September 24, 2020

I'm just starting my online store with Shopify and the app looks super promising to boost my sales. Great customer service from the support team, who is helping me to scale my business.

Dear Soul
United Kingdom
9 days using the app
January 10, 2022

I love it so far. Kenneth John is the best and super helpful. I was struggling for hour trying to figure out my issues myself, but Kenneth solved it in minutes. Thank you!!

Viayv Designs
United States
9 days using the app
December 5, 2014

Best free review app on Shopify. Thanks!

USA Medical and Surgical Supplies
United States
8 days using the app
Edited September 26, 2020

I originally rated this app very highly, but became dissatisfied with the support & functionality for what I needed and changed to a competitor.

Kiwi Best Buy
New Zealand
9 months using the app
Yotpo replied October 4, 2020

Thank you for taking the time to leave a review. We are very sorry to see you go.
We are constantly working on improving our product and our customer service, and we value your feedback.

September 8, 2021

I had a technical issue of my own doing! Super fast support and resolution. Very friendly and helpful

Killer Merchandise - True Crime | Slasher Horror | Murder Mystery
New Zealand
8 days using the app
Edited October 25, 2016

Nice app -

Got many reviews for my store https://variation.in/

Variationfashion 2
India
7 months using the app
October 21, 2022

Easily to install and online support was great. I needed help setting up the carousal on the home page which they did very quickly.

SLIMTOX
Australia
8 days using the app
August 19, 2022

I simply have made it to a place in this business journey where I have decided it would improve a customers and a potential customers experience if I added a review section on my website. Sheen at Yotpo helped me get it done in a professional and timely manner. I still have a few questions, that I thought of as I’m typing in this review. Anyway, I highly recommend this app.

Triedandtrueleather
United States
8 days using the app
October 17, 2023

I had a problem with the installation of the widgets and they solved it quickly and in real time via chat. Thanks to Warly for their great support.

Amador
Spain
8 days using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.