Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

March 7, 2022

I've been happily using the free version of Yotpo for several years. Now that I'm rebranding with new colors, I needed a little help getting everything in the widget to display perfectly. Fortunately, Donald answered the other end of the chat. He was extremely attentive to my inquiries and truly went above & beyond to assist me. I'm so glad he was available to help me today. :) Yotpo has AMAZING customer support. You rock, Donald!

Wild Truth Design Co
United States
Almost 7 years using the app
November 13, 2019

Social Proof is everything. Yotpo has been really instrumental in helping us to build trust with potential buyers by providing us with easy way for us to obtain and aggregate testimonials.

Supa Mega Greens
United States
Almost 7 years using the app
Yotpo replied November 18, 2019

Hi there, thank you so much for your review! We're thrilled to hear you're seeing (and enjoying) the benefits of Yotpo.

April 13, 2022

Jeorge was excellent. Super responsive in resolving my issue and even helped me install a widget as I was nervous I would do it incorrectly. Thank you for your awesome customer service Jeorge. It is greatly appreciated!

DivaDolly
United States
Almost 7 years using the app
October 17, 2017

They have excellent customer service even without using their premium service. I was able to have them import my google forum reviews straight to my reviews carousel!

Neo Thread Company
United States
Almost 7 years using the app
January 29, 2022

Yotpo Reviews app is a must have. The feeling of seeing your customer/clients reviews let you know that you’re doing a great job. The support you receive from the team is top notch. Example: I recently updated my theme and for the life of me I couldn’t figure out how to add the app back in. So I send a request for assistance late that night like around 11am. Received an immediate reply back from Manny who jumped right in. I fell asleep shortly after, woke up the following morning to an email saying all fixed. That is what I call TOP NOTCH SERVICE. Thank you Manny for all your help. Never once did they make me feel incompetent. Which I truly appreciated ❤️

Addictive Apothecary
United States
Almost 7 years using the app
Edited May 25, 2024

Great app, frees up my time !!!!!
Customer service is prompt and people know their stuff.
Highly Recommend
Shout out to Ruzsel John N who gave amazing service

The Back Nine Online
Australia
Almost 7 years using the app
Yotpo replied April 4, 2021

Thanks for leaving a review, we really appreciate it.

September 18, 2022

Excellent App. Lots of options that assist with building Customer Trust. Excellent customer support Live Chat is a winner - seem to always find solutions immediately. Thanks

Byron Bay Beach Life
Australia
Almost 7 years using the app
August 15, 2019

Best Service ! PAULO Really helped me. He installed the code in our shop !
Fast, Easy, dnd very advanced app !

Thanks again.

Café Liégeois Canada
Canada
Almost 7 years using the app
Yotpo replied August 28, 2019

Thanks for the great review, Café Liégeois Canada!

Edited April 18, 2024

Thanks to Arven help, he answered all my questions clearly and fast.

NION Beauty
United States
Almost 7 years using the app
Edited January 9, 2023

Great app, easy to install and with an excellent customer service team. We are very happy with the functionalities the review tool offers. Reinier was of great help!

By Mölle
Netherlands
Almost 7 years using the app