Reviews (7,152)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

July 17, 2023

not only a great app, but the service is what makes me stick to Yotpo. Arven S, from support helped me today and was incredible.

Hawkins & Shepherd
United Kingdom
About 10 years using the app
Edited October 22, 2024

Great app. Used the free version for years, always liked the look, feel and functionality. The reviews really stand out. I finally ponied up for a paid version, and have been blown away by the excellent support via live chat - a special thanks to "Sugar Ray" on the Yotpo team for spending 2 hrs with me @2am lol. A company is only as good as the support they provide if something isn't going quite right or is tricky, and a heavily tweaked template can result in those tricky situations. Thx guys, will be installing in future builds, too.
Update 2023-01-25 - more great support, this time from Simoun Francis S. Yotpo isn't the cheapest option, but their customer service has saved me a ton of time and headaches, which has made it worth it.
Update 2024-08-25 - more great support, from Doner - thanks for the help buddy!
Update 2024-08-30 I was back for more upgrading, and Arven S made it quick and easy and gave me a little lesson in coding, too :)
Update 2024-10-22 Thanks Daniel P for the help via chat today!
Thanks Yotpo!

TallEarth
United States
About 10 years using the app
December 24, 2014

This is our favorite independent review app on the Shopify apps marketplace. This app automates the review process and makes things extremely easy for us to collect Third-Party independent reviews from customers automatically.

Mink Eyelashes
United States
4 months using the app
August 21, 2016

YotPo is the total package when it comes to Shopify Apps. The functionality of the app is very easy for customers to use and to manage on the back end. Every time I have needed a tweak to the app, the support team is very quick to take action. Reviews are such an important part of a customer's decision making process. The review service from YotPo is by far the best review app on Shopify.

Givethembeer
United States
About 10 years using the app
May 22, 2016

Good tool. The free version is enough for what I need for now.

Vj Galaxy
Spain
About 10 years using the app
January 23, 2014

Great little app. Easy to install and maintain.

Messenger Bags Company
United States
4 months using the app
February 14, 2018

Yotpo is an easy to use app that is helping our Shopify store be successful. I recently had a great experience with Shirel from customer service. I needed some help with Google Seller Ratings and Shirel was quick, professional, and very helpful. Yotpo is worth checking out!

Canyouhandlebar
United States
Almost 10 years using the app
June 16, 2023

Functionality is exactly what we need - there are some glitches now and then but customer support is always fantastic. Have worked with John B and Doner a few times now and have always found a very quick and simple resolution.

Consonant Skin+Care
Canada
Almost 10 years using the app
May 24, 2024

I've been using the Yopto app for my Shopify store for 2 years now, and it's been a great addition. The functionality of the rating app is top-notch and has really helped with customer engagement.

A special shoutout to Ruzsel J and Daniel from the customer support team. They helped me super quickly and were incredibly efficient in resolving my issues. Their support made the setup process smooth and stress-free. Their assistance was much appreciated. Highly recommend!

Our Day Of
United States
About 2 years using the app
Yotpo replied June 7, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

December 6, 2019

The interface of the app isn't as user friendly as it could be BUT the customer support they provide through Live Chat is A*! Super helpful and incredibly capable.

Bow & Crossbones LTD
United Kingdom
Over 9 years using the app