Reviews (7,107)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

January 16, 2024

Arven helped to install product ratings as per a specific request I made. An absolutely brilliant support system.

The Keto Shop
United Kingdom
6 days using the app
Yotpo replied January 19, 2024

Thank you for sharing your thoughts with us!

October 29, 2023

Great customer support! and all around great app. I worked with Warley to help me get something resolved on the weekend and was helped out in no time.

Estate '98
United States
6 days using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

March 22, 2021

I really Thank Ellen a lot for the genuine help!! Yotpo is great app and support. I want to continue this app.

ISEYA Online
Japan
6 days using the app
August 2, 2022

I need a little help setting up my reviews on my new Shopify site. Ronel R. at customer service helped me fast and correctly. Wonderful help.

Hello Sudz
United States
6 days using the app
April 18, 2023

Great customer service Joian Z
Great customer service Joian Z
Great customer service Joian Z
Great customer service Joian Z

Dr. Nigma
United States
6 days using the app
Edited May 4, 2018

This is a great app, but terrible customer service. I have contacted the support team and received no help. This is such a shame, considering all the reviews I have read rave about the excellent customer services and subsequently, this was one of the main reasons I had chosen to go with Yotpo.

When reading Yotpo's tutorials they stated that when customers leave a negative review it is because ...

Snact
United Kingdom
6 months using the app
July 11, 2017

I am the 1000th person to review this app. It is excellent but it's pricing is outrageous and clearly made for large and established stores. YotPo is for business owners who don't want to or don't know how to do the things that this app does, and it does a good job at doing that for them.

Gamesrcheap
United States
6 days using the app
November 10, 2016

simple to install and use great clear instruction.

Classyclosetshop
South Africa
6 days using the app
November 28, 2022

Doner P is a wizard! Helped me to translate the whole thing to another language in no time! Really good service and I hope the APP is as good as the service. Thanks again! :)

Carnilove
Finland
6 days using the app
March 23, 2013

Just installed and tested it. Works great! Connected it to my FB page and the review posted seamlessly. My store isn't launched yet, but I look forward to users being able to post reviews with this tool!

Strands & Company
United States
6 days using the app