Reviews (7,107)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

October 21, 2020

Great customer service! Mary Ann was super helpful. She helped install the app, trouble shoot issues with a previous app. Did it all super fast as well

Foxhound Fuel
United States
6 days using the app
Yotpo replied October 28, 2020

Thank you for taking the time to leave a review. We're happy to hear Mary Ann was able to help you!

May 28, 2021

I reviewed several different product review apps for my Shopify store and the Yotpo app not only checked all of the boxes, but exceeded my expectations in terms of functionality, ease of use, and automation. In addition, I reached out to their team to fix an issue I was having and they responded immediately, and they spent a great deal of time helping me with placing reviews on my site. Many ...

Smarty Mirrors
United States
6 days using the app
Edited October 18, 2019

Just installed and getting amazing instant chat support from Paulo. He's helping me import my old reviews which was one of my concerns when switching over. I love the fact that this app went back to my last 200 orders and got reviews right away for me. So far so good!

Eric helped me today and was most excellent!! Solved all my issues.

British Audio
United States
6 days using the app
Yotpo replied October 28, 2019

Hi there! Thank you so much for taking the time to leave such a thorough review, we really appreciate your feedback. Happy to hear the transition went smoothly and our ...

October 4, 2022

we really like this app so far. its nice that our customers can leave reviews on our site and our procuts.

Jaxe + Grace Boutique
United States
6 days using the app
November 21, 2021

I had a lot of question about the app and the chat was very efficient. I recommend it highly. Thanks.

Kitty-cat-planet
France
6 days using the app
November 9, 2021

Figuring out how to get an email sent to all customers who purchased product in the last 90 days. Fast and helpful response from Ronel R.

HoogaHooga
United States
6 days using the app
Edited February 1, 2024

Very quick on responding to my questions and problems and helpful

Super good and understood what i wanted , loved the help, if i could connect i would connect with Arven S again

Thank you so much Arven S

Little Scandi baby
United Kingdom
6 days using the app
Yotpo replied January 30, 2024

Thank you for sharing your thoughts with us!

June 19, 2023

Yotpo Support service is surprisingly helpful! Whenever I need support, there's someone who kindly helps through solving my issue. Thanks to all Yotpo members for today's support, especially John B.

Network Hardwares
United States
6 days using the app
December 16, 2022

Not very familiar with the website, needed assistance contacted customer service and right away great customer service from Simoun Francis S!!

Shopatpinkk
United States
6 days using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

November 15, 2021

good service. this app is very excellent and their support is very helpful me. I think this app will be best in shopify apps.

myKmarket
United States
6 days using the app