Reviews (7,102)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

Edited February 19, 2021

I worked with a chat advisor Manny who was super helpful and helped me fix the star ratings and other issues. The app itself is fine, but i think can be improved upon. But thanks Manny, he was able to fix all my issues! The reason I'm giving it 4/5 is because the app itself can be improved upon, but the service is 5/5.

nemoandher
United States
5 months using the app
March 3, 2021

Ridiculously overpriced. $400 / month just to be able to integrate with google shopping (regardless of how many orders). I wish i had known this before getting set up with free version. Don't mind paying but the cost is way too much compared to good alternatives. Now need to switch. Wish i had read the reviews prior.

Amberjack
United States
5 months using the app
Yotpo replied September 30, 2021

Thank you for taking the time to leave your feedback. We absolutely hear and sympathize with your frustration about not being able to have access to some of those features. A support agent has reached out to you to try and resolve this matter, but we have not heard back. However, we have transformed our plans and pricing and our premium features are now more accessible than ever. We encourage you to check out our new plans or reach out to our support and we'll be more than happy to assist you with finding the right plan for your brand.

February 25, 2016

Good app for reviews. Love receiving notifications that I have a happy customer review! Think I need to upgrade though to get more out of the app

Temples And Markets
Australia
5 months using the app
July 26, 2022

I contacted Chat Support for assistance with installation. I got support above and beyond what I need. Excellent support from agent: Rhenant Thank you!

Shavelhomeproducts
United States
6 days using the app
November 19, 2013

Great product, have had very quick results from customers responding and giving reviews.
Very good app

Belly2Babe
New Zealand
5 months using the app
January 20, 2022

Just what I wanted, shows reviews on every product page, customisable, it’s great! I struggled to install the app but Manny from support was amazing and made all the changes I’d hoped for. Thanks so much!

jujuandroo
United Kingdom
6 days using the app
February 15, 2022

So far so good - great app, great customer service support. Easy to get hold of support who quickly answered any question we had.

The Able Label
United Kingdom
6 days using the app
January 27, 2021

Nice and excellent app. We can get the customer review, reminder mail, review on mail, onsite and many more features that are excellent

Filter Me
United States
6 days using the app
January 3, 2023

Wow!
This app really works. I've tried a few apps and they didn't from shopify app store.

Great work! Very fast response. Thank you Ronel R.

Fitted Home
United States
6 days using the app
Yotpo replied January 18, 2023

Thank you for sharing your thoughts with us!

March 9, 2022

J'ai du installer cette application à partir d'un compte existant car j'étais déjà cliente Yotpo sur prestashop. Sheen a tout pris en charge, installé, traduit et chargé les avis, bref un service client au top !

Miss Popcake
France
6 days using the app