Reviews (7,098)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

May 30, 2023

John B was amazing! I have been having this issue with setting up my subdomain and he was the only one whom knew how to resolve the issue! Wow! I really appreciate what he has done. Thank You John B!!

Gina Gant Collection
United States
About 1 hour using the app
November 12, 2019

The response to all my questions was incredibly quick. Awesome app with a ton of great features. Very clean and easy to use.

FRDM
United States
About 1 hour using the app
Yotpo replied November 18, 2019

Happy to hear you're enjoying Yotpo, thanks for taking the time to leave a review!

March 16, 2022

Really pleased with my experience with customer service, very helpful and reactive. I will recommend Yotpo

DoggySquad
United Kingdom
About 1 hour using the app
May 31, 2021

don was great, really helped, all good, free plan is fine although the rest of this is just to get 100 limit

Type One Style
United Kingdom
About 1 hour using the app
Yotpo replied June 1, 2021

Thank you for taking the time to leave a review!

March 18, 2022

I have spent DAYS trying to find the right app. I've been so angry and frustrated but THIS is the app!!! I wanted a review page where all my reviews were. Who knew that was such an ask. This was my last app I was going to try before I gave up and I'm so glad I did. I reached out to customer support and Eunice is a WIZARD!!!! Not only did Eunice do all the work for me getting it installed but my page is fully functional and set up and its everything I wanted!!! It was so so so easy! ZERO effort on my part! Side note, it only took a few minutes! Best customer service I've had in days!!! Thank you Eunice for saving me and removing all my stress!

Shenanigans By Sam
United States
About 1 hour using the app
December 14, 2022

Doner p was helpful in getting me set up with automatic email integration.

Thanks a bunch for the supportive help

Ultmeche
United States
About 1 hour using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

January 21, 2018

Awesome set and forget app....love it!

Endurelite
United States
About 1 hour using the app
July 27, 2021

amazing support! will be using this app for years to come! they do a great job answering all questions and are very hands on with their customers!

Beautiful Daisy Boutique
United States
About 1 hour using the app
December 1, 2022

They have good support. If they did not ask to pay to upload video reviews, I would have kept it. That is it.

Online ASA
United States
44 minutes using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

May 6, 2022

Easy to set up and fast customer service. I recently migrated all of reviews and rewards programs over from Stamped.io which was a HORRIBLE experience. It's so refreshing to get a much more robust, visually pleasing app and customer service that is 1000x better.

mikimiette
United States
44 minutes using the app