Reviews (7,107)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.
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Ruli and Happy were both very helpful with a couple of technical issues I experienced. Both solved the problems very quickly for me! Thank you again!
I had some difficulty inserting a code for the review app and Eduardo R was so helpful. He swooped in and the work was done quick! Thank you, Eduardo!
Their support is very responsive and helpful. I had questions regarding the app functionality and they answered them in minutes.
Thank you for sharing your thoughts with us!
Great app , but if you want to upgrade it very expensive. Happy with what I am getting for free,
Yotpo had trouble synching my orders. I had good customer support on the helpdesk by Simoun Francis to solve it
Customer service is great! I was migrating reviews from another review app and ended up with a ton of duplicates. Spent a few hours taking care of it myself but couldn't figure it out. Customer service resolved the issue in minutes.
Thanks for your feedback, we really appreciate it.
Customer service on chat has been amazing during implementation. Can't wait to see everything in action.
I’ve had this app for several years and love it. Great outlet for customer reviews. I recently switched e-commerce platforms and Yotpo support (Neah) was so helpful with assisting & troubleshooting. Great service!
Yotpo product ratings don't appear on our search/collections pages, nor can we add our email address as the sender email. We haven't received the verification email to confirm it, and Yotpo's support right now is non-existent.
Expect to wait multiple days for a reply, only to be disappointed when they send back the same canned response.
For how much they charge, the support should be far better, and I think we're going to look for something else.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
I just started using this app with mixed results. It presents the reviews well on my product pages, but I have customers say that they try and fill out the review request and they get error messages. One couldn't fill in the text box and after submitting review it go a message that said "page not found". It's too bad because they love our product, but I can't badger them to keep trying to fill out the review