Reviews (7,049)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

Edited February 2, 2021

Customer service is very knowledgeable.Agents were able to help me troubleshoot and solve my problem

Silver Linings Bowtique
Canada
December 5, 2020

Yotpo is very easy to use, and makes collecting real reviews a snap. I love bring able to collect reviews automatically from happy customers. I'm on the smallest Growth plan, and it's *absolutely* worth it for my small handmade shop!

Good Williams
Canada
Yotpo replied December 6, 2020

Thank you for leaving a review. We're so happy to hear you're enjoying using Yotpo!

April 28, 2020

This is a great app for anyone looking to add social validation to their site. Easy to set up and configure. The best part? Their customer service is amazing. Super fast and very helpful!

Pika Layers
Canada
September 1, 2020

Just added Yotpo yesterday and as I had questions regarding setup, customer service was amazing. I was helped by Elven, and was able to get all of my questions answered. Can't wait to get all the features set up on my store!

Litto Store
United States
February 14, 2022

So far, support was quick and efficient. The dashboard is pretty clear, may improve French translation

Oxysud
France
October 4, 2022

Warly was very helpful in resolving our issue displaying the widget quickly. It's been a few weeks now, and I'm happy so far with the app!

Homewater US Sandbox
United States
October 2, 2024

Vann Mantra
India
About 3 years using the app
September 28, 2024

Eve Admire
Pakistan
17 days using the app
July 18, 2024

Singh-eCommerce
India
14 days using the app
May 19, 2024

iBags - Luggage & Leather Bags
South Africa
About 3 years using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you!