Reviews (7,113)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

December 2, 2023

Reviews show up which is the only reason this product gets more than 1 star. My challenge with Yotpo is it's incredibly buggy and you have to constantly work with support. The support team themselves are very kind and work to solve the issue but for how expensive Yotpo is I really don't think it should be as buggy as it is.

Bring
United States
3 months using the app
Yotpo replied December 20, 2023

We're sorry to hear that you're experiencing issues with our Reviews product. We encourage you to reach out to our support team so that we can better understand the issue and ...

April 30, 2022

I like the fact that Yotpo automatically sends review requests to customers and publishes them on the site.

uniQue Home Furnishing
United Kingdom
3 days using the app
December 26, 2022

I've been testing a ton of review apps lately. This being one of them. The app itself is solid but upon uninstalling it I realized my store speed score jumped from 50-59. Was surprised this app was impacting speed that much but glad I found it. Something to consider.

Polarheads.com
United States
3 months using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!

August 24, 2017

Awesome app. I will upgrade to premium soon.

Multi Niche C
United States
3 days using the app
July 29, 2022

Great customer service! Needed some help with the installation and Ronel R was super helpful and made the changes in less than 5minutes.

thebotanicalskincare
Australia
3 days using the app
January 30, 2021

Just installed it. i am not a code person. i asked the help and they nicely and quickly helped me out. in 5 min the app is up and published. great support!

Gourmet Giappone
Italy
3 days using the app
Yotpo replied January 31, 2021

Thank you for leaving a review, we really appreciate it.

November 29, 2021

great,The customer service is very patient to do guidance, help me a lot, this plug-in has rich functions, UI design is also my favorite type

MARYLING
Hong Kong SAR
3 days using the app
Edited May 6, 2022

Just installed the app and already see new positive reviews coming in with a strong open and conversion rate. Have had a number of questions for the chat support and both Lemuel, Daniel P and Nick S. were very helpful in getting me squared away. Now looking to get the Loyalty program set up. So far it's been positive and looking very promising....

M.O.R.E.
United States
3 days using the app
Edited October 3, 2016

I have never left a single review on any of our shopify apps, but with Yotpo, I'm really inclined to do so because of their practices. I would NOT recommend this app to any business owners who truly values their TIME and MONEY! I think this company is very out of touch with small businesses and their lack of transparency is a serious concern. This is the only app we have ever countered that ...

Socohair
United States
3 months using the app
June 15, 2021

We got some awesome help from Jonalou. We had problem with www.shop.lashia.se with reviews and I will give her all credit and fast answers. I will really recommend.

LashiaMegastore
Sweden
3 days using the app