Reviews (7,114)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust by effectively collecting and displaying reviews. They value the automated review request emails, customizable widgets, and seamless Shopify integration, which enhance conversion rates. The user-friendly interface and customization options align well with brand aesthetics. Customer support is also praised for its responsiveness and helpfulness, particularly through live chat.

November 7, 2019

amazing customer service! I submitted a ticket explaining that I had an issue integrating their widget, and they immediately replied and worked with me to figure out a solution. Thanks Adrian @ Yotpo !

Dovercourt Goods
Canada
About 3 hours using the app
Yotpo replied November 18, 2019

Thanks so much for taking the time to leave a review! Happy to hear Adrian was able to help and get everything up & running smoothly.

April 4, 2023

James was a pleasure to work with. He's been incredibly helpful! Can't be thankful enough! Superb service & support!

db simulation
Philippines
About 3 hours using the app
March 27, 2021

Customer service was amazing. Great communication, step-by-step instructions on what I needed to do. Very responsive and helpful!!

Teleport Watches
United States
About 3 hours using the app
April 26, 2023

Yotpo has great interface and have great customer support team especially their support team member simoun francis . He is a great guy who helped me a lot . Thanks Yotpo

Brillante Clothing
Pakistan
About 3 hours using the app
June 21, 2021

Today Jo Lorence helped me out! With lots of patience and really took the time for us. So thanks a lot! kind regards Nick Cornelis

Nutritex Nutrition B.V.
Netherlands
About 3 hours using the app
September 16, 2021

Amazing customer service team, even with the free version! Definitely recommend this app for any ecommerce site.

TheAllyCatWalk
United States
About 3 hours using the app
February 17, 2022

It can be installed automatically, however, as the account issue, I select manual. It need a little knowledge about coding. The give me good professional service team. quick respond. good product. thank you.

geeknuc
Hong Kong SAR
About 3 hours using the app
September 26, 2022

Warly is a king ! thx you for your work ! I love this app. Good good good good good good good good good

Puralist.
France
About 3 hours using the app
June 10, 2022

They have a responsive support team when you are on the onboarding. I give Yotpo five stars. Nick supported my need within minutes. Thanks for all.

Clarity Coaching
Canada
About 3 hours using the app
September 15, 2021

hi love your work very helpful I had had servers answer so quickly thank you very much ******** great service

Awesome Filtration™
Australia
About 3 hours using the app