Reviews (7,154)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

Edited December 7, 2021

Nick helped us a lot today about the review widget. We have used the Yotpo for long time and still happy to work with them. Good service!

DecksGo
Canada
Over 6 years using the app
Edited May 11, 2024

Nice app and easy to use. Even the free version is pretty useful. They've been very responsive the couple times I've needed help.

Shirlee Grund Jewelry
United States
Over 6 years using the app
Yotpo replied September 18, 2019

Thanks for taking the time to leave your feedback, Shirlee Grund Jewelry!

June 27, 2023

quick reponse to my question - it was dealt with quickly. Thank you for your help. John B was the person who helped.

CoziGo
Australia
Over 6 years using the app
Edited December 9, 2021

Yotpo customer service is great and Ronel provided assistance in displaying the curated reviews on our website. Recommend this service EDIT: Contactede YotPo again for some inquiries we have and James was more than happy to assist us. Even provided detailed pointers to solve our issues. 100% recommend!

MaximalPower
United States
Over 6 years using the app
Edited May 12, 2020

Customer service is really good, I was totally confused about my reviews widget and Bernard installed it for me. Really appreciate it!

Tonik
United States
Over 6 years using the app
November 17, 2021

Requested customer service through the app Chat. Manny T has very helpful, my issue was sorted out within minutes.

the source
Australia
Over 6 years using the app
October 16, 2023

I used the chat and spoke with Warly. I needed help or first information about how to add my existing reviews to an new theme that I plan to launch soon. He was very knowledgeable, super friendly, fast in responding and super helpful explaining everything to me. He even offered me to help add the review widget before the launch. The support from YotPo is outstanding.

Hi-Desert Silba Soap
United States
Over 6 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

Edited September 25, 2019

These guys are awesome! Did a bunch of work that they didn't have to do and didn't even ask questions, just did it!

I would totally recommend this app! Use it@

Stay Up Movement
United States
Over 6 years using the app
Yotpo replied October 6, 2019

Hi there! Thank you so much for writing a review. Our customer support team is always there and happy to help! Glad to hear we're hitting the mark and you're enjoying Yotpo!

November 13, 2019

This is a great app - easy to manage comments and makes a huge different to site. Great customer service, we recently had a problem when we changed templates and Jo fixed everything for me straight away. Thoroughly recommend this App. www.crayonrocks.com.au

Crayon Rocks Australia
Australia
Over 6 years using the app
Yotpo replied November 18, 2019

Thank you so much for taking the time to leave a review, we're so happy to hear you're enjoying Yotpo!

August 14, 2014

I am so happy to use this app for my shop. SO easy to setup and very helpful. I received tens of reviews for my sales already from the mail after purchase email.
I will use it again for my new shop which will be online soon in Sep.

Fanduoduo Jewelry
United States
Over 6 years using the app