Reviews (7,158)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

June 28, 2018

Great app and great support!
Only missing the customer upload photos feature in a free plan.

Urbano Rodriguez
Spain
2 months using the app
June 30, 2015

Priced for enterprise users - not for Shopify clients. The review engine is nice, but if you want any features it is a MASSIVE jump in price. They make it sound like its an easy upgrade to the useful features - it is not. I am one step above the free version at $25 dollars a month. Just to get the basic feature of responding to reviews, the price goes up 12x. (That's right, an extra $275 a month.) Plus they also charge you for each email sent out after a set amount. (That's right, not completed reviews, just email requests)

I am not sure why it costs an extra $3,300 a year just for the basic feature of responding to reviews, but it does.

I am sure it's great for Zappos, but not even close to reasonably priced for a small business.

Xo Safety
United States
2 months using the app
May 2, 2022

Just had a great support from Kenneth John M. I'm just starting to try out the app but the Customer Service is wonderful!

Metayantra México
Mexico
2 days using the app
November 15, 2022

So far so good, still very new. Albert V was really a great help in quickly getting everything set up for us!

carol's boutique
United States
2 days using the app
March 7, 2021

Excellent app and excellent help support. I was looking for a all in one reveiw app that I would connect to Omnisend and I foudn Yotpo. I am really satsified with it.

teoxane-tw
France
2 days using the app
January 16, 2014

I love this app, it's just not for every type of business. Because my inventory is constantly changing (hence products are removed thus taking the reviews along with them) it's tough. I'll get a good amount of reviews on a product and then it will go out of stock and they'll disappear. Easy to install though and works great at reassuring customers on their purchases.

Leah B. Boutique
United States
2 months using the app
July 3, 2018

Our store has lost all its product page reviews. We have asked Yotpo to fix this issue about a month ago with no success.

https://www.kinkytoy.store

Yourturnkeystore 243
Canada
2 months using the app
October 6, 2021

Yopto provides a very good service, thank you very much. I will see if I can bring more help to the review in the future

YACUN
China
2 days using the app
March 27, 2014

Champion. So easy to set up and use. Love that you can set it up to email customers and ask them to leave a review. Love the social media integration.

ZeroSweat
United States
2 days using the app
December 1, 2021

The reviews were not visible on the website, I reached out to customer support and they solved the issue immediately. Radly E was really helpful, great customer service. Thank you!

Tender Essentials
United States
2 days using the app