Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

August 14, 2014

I am so happy to use this app for my shop. SO easy to setup and very helpful. I received tens of reviews for my sales already from the mail after purchase email.
I will use it again for my new shop which will be online soon in Sep.

Fanduoduo Jewelry
United States
Over 6 years using the app
June 24, 2021

Anne was great, incredibly helpful and quick. Really appreciate the help! I definitely recommend Yotpo as an app for any store.

HAVEN Lock
United States
Over 6 years using the app
October 30, 2018

Fantastic customer support, Justine was very quick to fix my issue after I changed themes and the app didn't come across with the new theme, the app is very easy to set up, customise and use too!

Tsuno
Australia
Over 6 years using the app
Edited August 13, 2022

Representative Eunice P helped solve my issue, was very kind and patient with me and made this such a pleasant experience. Thank you so much

Vanessa Nailz
United States
Over 6 years using the app
December 10, 2022

Kenneth John provided great service, and did it quickly! This app is great, and a lot of our customers look at all the reviews.

flywheelnw.com
United States
Over 6 years using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

Edited February 28, 2024

Great support as always. Keep it up, guys. They were able to fix the issue quickly. www.toytag.com

Joian Z has been really helpful and thank you for the support as always.

TOYTAG
Singapore
Over 6 years using the app
Edited December 5, 2019

We have used the Yotpo review app on our shopify store for the last three years. It is easy to use and does the job well (all for free, can't beat that!!). We recently updated our site to a new shopify theme. In doing so our historical yotpo reviews didn't automatically transfer to the new theme. I opened a ticket with Yotpo customer service and Ruel from Yotpo responded to it and offered to do the minor tweaks to the new shopify theme so our reviews would display. They created a collaborator link to make the work easy and safe and within 24 hours it was done. The new theme looks great and has all of our historical reviews. Great customer service, fast, efficient. All on a free app. Thanks Yotpo! If you aren't using Yotpo to capture and report your customer reviews, you should be.

Pearson Ranch Jerky
United States
Over 6 years using the app
July 31, 2022

I was very satisfied with the help that Albert provided when I needed help on the App. I enjoy the app Customers seem happy to respond.

Beads Gone Wild
United States
Over 6 years using the app
November 11, 2022

Customer service is great, and there is so many integrations. I highly recommend the paid version, it is worth the money.

Pierre Henry Socks
United States
Over 6 years using the app
March 17, 2014

Love this app! It's so easy-I don't have to think and customers are reminded to do reviews and they get rewarded. Even better, I love seeing the reviews pop up on my facebook page. Such a great app! Thank you!

Undersummers by CarrieRae
United States
Over 6 years using the app