Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

Edited February 28, 2024

Great support as always. Keep it up, guys. They were able to fix the issue quickly. www.toytag.com

Joian Z has been really helpful and thank you for the support as always.

TOYTAG
Singapore
Over 6 years using the app
Edited December 5, 2019

We have used the Yotpo review app on our shopify store for the last three years. It is easy to use and does the job well (all for free, can't beat that!!). We recently updated our site to a new shopify theme. In doing so our historical yotpo reviews didn't automatically transfer to the new theme. I opened a ticket with Yotpo customer service and Ruel from Yotpo responded to it and offered to do the minor tweaks to the new shopify theme so our reviews would display. They created a collaborator link to make the work easy and safe and within 24 hours it was done. The new theme looks great and has all of our historical reviews. Great customer service, fast, efficient. All on a free app. Thanks Yotpo! If you aren't using Yotpo to capture and report your customer reviews, you should be.

Pearson Ranch Jerky
United States
Over 6 years using the app
July 31, 2022

I was very satisfied with the help that Albert provided when I needed help on the App. I enjoy the app Customers seem happy to respond.

Beads Gone Wild
United States
Over 6 years using the app
November 11, 2022

Customer service is great, and there is so many integrations. I highly recommend the paid version, it is worth the money.

Pierre Henry Socks
United States
Over 6 years using the app
March 17, 2014

Love this app! It's so easy-I don't have to think and customers are reminded to do reviews and they get rewarded. Even better, I love seeing the reviews pop up on my facebook page. Such a great app! Thank you!

Undersummers by CarrieRae
United States
Over 6 years using the app
Edited November 4, 2019

This app helps to visualize customer sentiments in a really valuable way. We also ran into an technical glitch/issue, which Pauline at Yotpo helped us solve (and another issue in Nov 2019, which Jan at Yotpo solved). So after almost 10 years of a free account with Yotpo, we couldn't be happier.

Diabetes Secure
United States
Over 6 years using the app
September 24, 2021

Great app, great functionality, and great customer support when needed. Really effective in helping prompt customers to leave feedback, which helps move product. Thanks guys!

Craft and Lore
United States
Over 6 years using the app
March 29, 2022

This 5 star review is for the technical service help I got from Ed, who went about 5 or 6 rounds with me in trying to get our Dmarc authenticated with Sendgrid and Yotpo sending emails on behalf of us to our customers. He was really willing to go the extra mile and get this figured out with me. Thanks a lot Ed. Great job!

MantelMount
United States
Over 6 years using the app
Edited January 8, 2024

We appreciate the technical support we got from Diane, yesterday! With these fixes, we are now enjoying Yotpo and discovering new possibilities that we were not aware of before. Thank you!!! Your help truly stands out since as of lately we have been left hanging by several other app providers.

Shout out to Ruszel J. today, for quick support and resolution! 1/8/24

Destination Gold Detectors
United States
Over 6 years using the app
Yotpo replied October 4, 2020

Thank you for taking the time to leave a review. We're happy to hear you're up and running and seeing results!

Edited June 8, 2023

Yotpo Customer support is awesome! Prompt, friendly and helped me resolve my tech issues in no time! Allen M is THE MAN!!!

Barprints
United States
Over 6 years using the app