Reviews (7,157)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.
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I have only had the app for less than 24 hours and already received 7 positive reviews from our customers. I was having trouble installing the widget on my own, but Josephine was super helpful. She installed everything including adding reviews to my collection page. Now our site looks even more credible. Love this all and the quick and professional customer service! Thanks Josephine!
Great for Free, but if you want to do anything really with it, it is WAY TOO EXPENSIVE! It is not a tool a small business owner could afford to purchase, especially, when you have no idea if it would really make that much of a difference posting your reviews to your social media account.
Why not offer a free trial on premium for a month so people can see if it's worth the expense? Not only that, also offer a monthly payment plan? But then $500 a month is still pretty ridiculous.
アカウント設定上のメールアドレスを変更したく、ヘルプなどに情報が見当たらなかったことから、チャットでのサポートをお願いしました。
Yotpo側ですぐに入力変更対応してくれ、その場でたった数分で解決しました。
スムーズで温かなサポートに感謝しています。
Still working out the app and features, but Joian Z was a huge help on the chat in helping my issues .
Put a chat request in and had a person within minutes! Doner P. was amazing and fixed my issue and it now works the way I want! Kudos Doner!
We appreciate your feedback, thank you!
no dynamic coupon codes unless you pay big bucks. this used to be available for an inexpensive monthly fee years ago. not worth the price they charge now to have this feature. And with out dynamic coupon codes, it is no better than any other review platform app available today. YOTPO will likely be on the chopping block for us down the road...
Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our merchants can get up and running without any hiccups. Dynamic coupon is currently not part of your package, however, we have submitted a feature request to our products team for consideration.
Be careful when you install, Yotpo will automatically start sending orders VS taking you through a setup process where you can customise how customers will receive reviews etc...
Before I knew it a day had passed and the platform had already sent 80% of my monthly quota within a day. I sell products that need more time to review vs. their 14-day default flow. Not the greatest start for those businesses that have a backlog of orders requiring reviews.
When you install make sure you go straight to the left-hand navigation and find "Review Request Flow" and deactivate the 14-day post-process flow they automatically start on your behalf. To do this, navigate to the three horizontal dots, left-click and hit the 'deactivate' button. The flow will stop and then you can customise what you need to customise.
I know the platform will be great yet I find it strange it just starts sending reviews without a user setup process.
We appreciate your feedback and apologize for the inconvenience. We never send automatic emails to past orders, this is a step in the onboarding flow that needs to be confirmed by the user. We are sorry to hear this didn't go as expected. If you're experiencing any other issues, please let us know — we're happy to help!
Has tons of potential, but only for the companies that can afford $399+ a month. The free version is lacking in features and does not really compare to other free review apps. The next level up for $25 a month adds almost nothing extra. The account you really want is the Powerhouse+, because it honestly is great for new content and really putts your reviews to work. BUT the PRICE. $699 a month!!!
Great UI and tons of potential, but not ideal for DIY'ers just starting out. There are other options out there with similar features for $30-$100 month. Good luck everyone.
Yotpo Radly was very helpful and patience resolving my issues. I am very pleased. Thank you so much Radly.
Daniel P. was amazing. Helped me add my widget to the homepage of my site without me having to do a thing! Can definitely recommend