Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

April 16, 2021

I had some problem with setting the theme, but Don was extremely helpful, he did from A to Z to complete it for me, really appreciate his kind, thank you so much again Don, and thank you Yotpo too!

ANNIVERSARY WORLD
Japan
2 days using the app
November 10, 2021

James was so nice and very helping. Amazing ! Great app, great customer service ! Thank you so much +++

Frenchentrepreneur
France
2 days using the app
February 6, 2022

I just installed the app and it has worked as expected from day 1. The chat support is extremely helpful and a great feature of this app.

US Natural Wine
United States
2 days using the app
Edited February 16, 2023

A heads up: The pricing listed for this app is very misleading. The price now seems to depend on the number of emails sent. So "$15" monthly turned into $49. ETA: NO where on their pricing did it say "starting at" at the time I installed this app

InJewels Healing Jewelry
United States
2 days using the app
Yotpo replied March 9, 2023

Thank you for leaving a review — we apologize for the inconvenience. After looking into your account, we saw that this issue has been resolved. However, if you're still experiencing issues, please reach out to us for assistance.

June 7, 2023

Kenneth John M was fantastic! Very professional and helped me find a solution to my problem. I appreciate it!

Hydrx Hydration
United States
2 days using the app
November 9, 2022

I upgraded to Yotpo for reviews recently. I'm fairly satisfied with everything. I like the user friendly menus. Also, the support team is very helpful. Doner P. helped me out on some issues instantly.

Yoursy
United States
2 days using the app
September 25, 2021

Easy to navigate and Ed from Customer Service was very helpful in helping me code the info. Thanks!

Roses & Rhinos
Singapore
2 days using the app
December 15, 2022

Just installed the app, it functions well and was pretty easy to set up. My questions were quickly answered by Doner P. Keep up the great work!

Erozul
United States
2 days using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!

October 2, 2022

Excellent customer service from Shopify yet again. Their agents are so insanely fast, efficient and handle what I struggle hours with in minutes. Great job!

Bee Coco Candle
United States
2 days using the app
December 15, 2021

Their customer service is great, I needed help setting up and Edurado R was super helpful, he was quick and efficient in helping me set up the widget and even helped change the colors within the widget! Thank you again!

Shop Big Wick Energy
United States
2 days using the app