Reviews (7,152)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

Edited February 16, 2023

A heads up: The pricing listed for this app is very misleading. The price now seems to depend on the number of emails sent. So "$15" monthly turned into $49. ETA: NO where on their pricing did it say "starting at" at the time I installed this app

InJewels Healing Jewelry
United States
2 days using the app
Yotpo replied March 9, 2023

Thank you for leaving a review — we apologize for the inconvenience. After looking into your account, we saw that this issue has been resolved. However, if you're still experiencing issues, please reach out to us for assistance.

June 7, 2023

Kenneth John M was fantastic! Very professional and helped me find a solution to my problem. I appreciate it!

Hydrx Hydration
United States
2 days using the app
November 9, 2022

I upgraded to Yotpo for reviews recently. I'm fairly satisfied with everything. I like the user friendly menus. Also, the support team is very helpful. Doner P. helped me out on some issues instantly.

Yoursy
United States
2 days using the app
September 25, 2021

Easy to navigate and Ed from Customer Service was very helpful in helping me code the info. Thanks!

Roses & Rhinos
Singapore
2 days using the app
December 15, 2022

Just installed the app, it functions well and was pretty easy to set up. My questions were quickly answered by Doner P. Keep up the great work!

Erozul
United States
2 days using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!

October 2, 2022

Excellent customer service from Shopify yet again. Their agents are so insanely fast, efficient and handle what I struggle hours with in minutes. Great job!

Bee Coco Candle
United States
2 days using the app
December 15, 2021

Their customer service is great, I needed help setting up and Edurado R was super helpful, he was quick and efficient in helping me set up the widget and even helped change the colors within the widget! Thank you again!

Shop Big Wick Energy
United States
2 days using the app
September 12, 2023

Great experience with Stephanie on chat support. Quick responses and helped explain my problem so I can avoid it in the future.

NEON eCommerce Packaging
Australia
2 days using the app
November 20, 2018

This app doesn't give you a chance to configure the settings, emails etc. - it just sends emails on its own, with no chance to review/track or anything! I have never seen anything like this.

Cycle of Fashion
Israel
2 days using the app
November 2, 2021

This app is a great asset to collecting important information for my company. Also the help chat was extremely helpful when answering my questions. Very happy so far :)

Are You Kidding Socks
United States
2 days using the app