Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

August 3, 2023

El servicio es excelente. Cuando no entendí cómo funcionaba la instalación manual de la aplicación en shopify, contacté con el servicio de chat y Joian Z fue encantador al solucionarme mis dudas al instante.

Noi Clíope
Spain
About 6 hours using the app
December 7, 2013

Easy set up. works well. good integration with Facebook, very complete. Thank you.

A&A Shoes
United States
8 days using the app
December 30, 2023

Ruzsel was such an amazing guy he helped me with everything great

Kther
United States
About 6 hours using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

December 8, 2015

As soon as I installed this app, it started sending out emails to my customers without asking or having it set up yet to my liking. I can't even find a way to stop it from sending emails. This is rubbish unless you pay $300 or $500 per month which is too much for the majority of the stores on Shopify. Uninstalled.

Sugarcraft Direct
United Kingdom
7 days using the app
February 24, 2023

Thank you James for such a prompt reply and fix, it helped us a lot and you were able to get us up and running !

JÄRV Outdoor
Sweden
About 6 hours using the app
Yotpo replied March 9, 2023

We appreciate your feedback, thank you!

July 13, 2022

Still a little early to give 5 stars, but the customer support is great. Very hard to come by apps these days that don't just try to send you to the FAQ's.

Playground
United States
6 days using the app
October 7, 2021

Don was super helpful as I was super frustrated the past few days navigating this site. So many small nuiances with this site just like shopify. Yap doesn't explain it all step by step and the steps can be confusing. Each time I had an issue the yatpo customer service team had to actually go in and execute the job for me! I truly appreciate them but yap need to be more user friendly because at the moment it is not...

Balaeyon
United States
6 days using the app
March 14, 2018

I love this app. So user friendly and the support is awesome! They uploaded my other reviews seamlessly.

Feeding Tube Holder
United States
7 days using the app
January 27, 2014

Very easy installation instructions and it integrated very well with my existing store. I would definitely recommend this app.

Rue Marcellin Original Vintage French Posters & Prints
United States
7 days using the app
March 29, 2019

Great experience so far. Have just started using the App so time will tell regarding results but so far setup up has been easy and straightforward. Great super speedy service for any issues experiences (thanks Mau).

Chuchka
Australia
7 days using the app
Yotpo replied March 31, 2019

Hey there! So happy to hear you are enjoying your experience with Yotpo so far. Thanks for the feedback :)