Reviews (7,151)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

February 23, 2022

I like this app's offerings overall. I had some issues where it was sending review requests automatically before I was able to set up the email header and that was frustrating but besides that mishap, the service is great for a small business and customer service chat line is quick to help

Oji Amorè
United States
14 days using the app
Edited April 14, 2023

Ronel R. helped me with my carousel today. They are really nice and helpful. I use the chat to get help.

Carol M Studio
United States
16 days using the app
August 20, 2020

I have not used this app on my site as of yet but must give this company 5 stars for the service I have received so far on installation.
Thank You, Diane

Bumbletree Ltd
United Kingdom
About 12 hours using the app
February 3, 2021

Eleen was my support Agent. She was so helpful and amazing with me. I know nothing about setting up a website or adding reviews. But she was so kind and helpful with me and did everything for me. She was a life saver and I am grateful you have some one like Eleen working for you.

Blank Gun Xtreme
United States
About 12 hours using the app
April 29, 2023

Nicole L was super helpful. I was having issue setting up reviews and she was able to clarify exactly what I needed help with.

Chill Country
United States
About 12 hours using the app
Edited May 28, 2019

It seems Yotpo teams do not care about Support ... I have some tickets and did not get an effective response .. .and I am still waiting .

Beautylet Store
Brazil
15 days using the app
Yotpo replied June 4, 2019

Hey Beautylet Store,

Thank you for taking the time to give your feedback.

This is Melanie here from Yotpo's Client Care Team. I looked into your case and saw that one of our Support agents has gotten in touch with you to assist with the issue you were experiencing, and was able to help resolve it.
Please let us know if there is anything else you would like assistance with, and we would be glad to help!

June 28, 2017

Ridiculously overpriced app for what you get. Used to be good when they started out. No app is worth €400+ a month. Get over yourselves guys. Much better out there for cheaper.

Ftkclothing
Ireland
13 days using the app
May 29, 2023

Wonderful service setting up the app from Simoun Francis !!! Everything is looking wonderful, THANK YOU !!

Stillrite Home Distillation Superstore
United Kingdom
About 10 hours using the app
August 30, 2022

Best review app out there! This is the only one I use for ecommerce. Very customizable and very simple to use.

Frosty Hemp Co
United States
About 9 hours using the app
October 27, 2022

I absolutely love Yotpo, I have the app on 2 of my stores and I look forward to opening more stores so I can install this App. Its so easy to use and looks great aesthetically on my sites. I couldnt be happier with this App and team

Totally Home Decor
United States
About 9 hours using the app