Reviews (7,175)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

August 6, 2021

Great customer service! I had a hard time setting up my star ratings so I reached out to support, Elven took care of everything very quickly! Thank you!!

Anjelic Scents
United States
1 day using the app
October 2, 2021

Lemuel from Yotpo is an absolute legend and helped me install the app correctly. Highly recommended!!

HealthTwin Supplements & Vitamins
South Africa
1 day using the app
December 30, 2019

Needed help transferring from our site to Shopify. They were a big help in mantaining our review integrity!

DD26 Fishing
United States
1 day using the app
Yotpo replied January 19, 2020

Thanks so much for your review- happy to hear our customer support team was able to help get everything up & running smoothly!

March 14, 2023

Doner was very helpful with the setup of this app to my store. Very quick and effective customer service!

Rella
United States
1 day using the app
Yotpo replied March 15, 2023

Thank you for writing a review — we value your feedback.

Edited June 5, 2020

It will not load onto my store ...keeps giving me error message. I have emailed for help and no response which is frustrating after seeing other great reviews

Longmilelifestylecollective
Canada
1 day using the app
Yotpo replied June 30, 2020

Thank you for taking the time to leave a review and we're so sorry about the delay. Our support team will be reaching out to ensure we get this sorted as quickly as possible.

November 4, 2021

I used this app on a previous ecommerce platform and Mark, my Growth Support Hero, helped me remap my old reviews to the new platform and website. He was really helpful and made sure everything looked 10/10 in the end. Really happy to have this app as a part of my website and the support team that is behind it!

Recandledkindled
United States
1 day using the app
October 19, 2023

Yotpo Product Reviews & UGC has a fairly user friendly interface that's easy to get around, and their customer support staff is great! Warly S, one of their customer support agents responded and helped with my inquiry quickly and professionally.

Restaurant Equipment Supply
United States
1 day using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

November 14, 2022

awesome customer service! very happy so far. I reached out with a few questions, and they helped out right away.

funner surf
United States
1 day using the app
January 6, 2023

There are some problems with the settings. The live agent took care of it right away and was easy to talk to.

TEDDYBOB.US
Canada
1 day using the app
Yotpo replied January 18, 2023

Thanks for your feedback, we really appreciate it.

February 7, 2024

Great and very fast respond from support team - I was helped by Doner and his assistance was super effective and immediate.

myskinbcn
Spain
About 23 hours using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!