Reviews (7,174)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.
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Great app! Fabulous for new businesses to gain clients trust. 5 stars
I uninstalled this app but still appear on My site. Do not install this app. Code can not delete
This APP change my life. user friendly and good for small businesses like myself. customer service is amazing, fast and help you out quickly. very satisfied. highly recommended.
Thank you for writing a review — we value your feedback.
good service simoun resolved my issue rapidly.good service simoun resolved my issue rapidly.good service simoun resolved my issue rapidly.good service simoun resolved my issue rapidly.
Needed some help and support was great, responded very quickly and resolved my query. I am happy with the support Gimbert gave me
Thanks for leaving a review! We're happy to hear you had such a positive experience with our support team.
Do not use the review app especially if you are using SMS. the SMS Review requests will send to half of your customers at 3 am in the morning waking them up and leaving them disgruntled. There is no way to change the specific time settings either. When speaking to customer support they didn't seem to want to know about it. I had then asked for a refund due to their app not being able to do what is required and they have said they can not and will not process a refund. I have come across an app called judge.me and it is far better, the customer service is top tier and extremely helpful and they are only $15 per month.
We sincerely apologize for the inconvenience. According to our records, this issue has been rectified. If you have any questions or concerns, please feel free to reach out to our team for assistance.
For the price it's not worth it. There are other apps that offer everything this one does and more at half the price of even their lowest plan. I signed up for a pro plan and I still couldn't remove their logo from the review .
I CAN'T REMOVE APP????
Hey Devobunch,
Thanks for taking the time to leave your feedback.
Regarding the features available on each of our Yotpo plans, we have listed these in the Yotpo admin and on our website. I would be happy to help ensure you have all of the features available on your plan set up correctly to use and enjoy!
I have reached out by email to see if I can help assist you with any issues you may be experiencing with Yotpo.
In the meantime, thank you again for your feedback and I hope we are able to help resolve these issues for you.
Best,
Melanie - Customer Care
Lumiel.C was AMAZING, he/she (sorry not sure which one) helped me with a few issues and was very patient, extremely helpful for the customer service - thank you, thank you :)
Jeorge Kenneth V helped me and patiently explained everything i had doubts about. Great service and in general great times of response.
Very easy to set up. Just a few issues with the placement of the star rating and deleting our old review app. But Jo and James helped us very quickly. The whole set up was very smooth, and the app looks great on our site!
Thank you for leaving a review, we really appreciate it!